Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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AP U.S. History A People’s History of the United States Reading Guide and Assignment Chapter 7: “ As Long as the Grass Grows or Water Runs” Directions: As you read the chapter‚ think about and answer the following questions. What is the major theme in this chapter? The major theme was Native American survival and the effects of Americans taking their land‚ raiding their communities‚ and spreading diseases. What evidence does Zinn cite to illustrate the overall impact of Indian removal
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NT1210 11/13/2013 Chapter 7 1. A user of a home telephone picks up her phone and makes a telephone call to a friend’s home telephone in another part of town. Which of the following is likely to be true about this call? A. It uses a single pair of wires on the local loop at each end of the call 2. Which of the following are services that telcos have offered as WAN services over the years? A. Switched analog circuits B. Dedicated digital circuits 3. This chapter claims that IP routers work
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Discussion Questions 1-7 pg. 284 1. Discuss why many information technology professionals may overlook project cost management and how this might affect completing projects within budget. Information technology projects have a poor track record in meeting budget goals. There is an average cost overrun for unsuccessful IT projects ranging from 180 to 56%. There is room for improvement in meeting cost goals for IT projects. 2. Explain some of the basic principles of cost management‚ such as
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Chapter 7 Stock Valuation Solution to Problems P7-1. LG 2: Authorized and Available Shares Basic (a) Maximum shares available for sale Authorized shares 2‚000‚000 Less: Shares outstanding 1‚400‚000 Available shares 600‚000 (b) $48‚000‚000Total shares needed 800‚000 shares$60== The firm requires an additional 200‚000 authorized shares to raise the necessary funds at $60 per share. (c) Aspin must amend its corporate charter to authorize the issuance of additional shares. P7-2. LG 2: Preferred Dividends
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Chapter 7 Homework Solutions Q7-1 Absorption and variable costing differ in how they handle fixed manufacturing overhead. Under absorption costing‚ fixed manufacturing overhead is treated as a product cost and hence is an asset until products are sold. Under variable costing‚ fixed manufacturing overhead is treated as a period cost and is expensed on the current period’s income statement. Q7-2 Selling and administrative expenses are treated as period costs under both variable costing and absorption
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------------------------------------------------- Chapter 7 Case Study - 1. Review the data-flow diagrams you developed for questions in the Petrie’s Electronics case at the end of Chapter 6 (or diagrams given to you by your instructor). Study the data flows and data stored on these diagrams and decide whether you agree with the team’s conclusion that the only six entity types needed are listed in the case and in PE Figure 7-1. If you disagree‚ define additional entity types‚ explain why they are necessary‚ and modify PE Figure 7-1 accordingly
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1. Introduction The term experiment is defined as the systematic procedure carried out under controlled conditions in order to discover an unknown effect‚ to test or establish a hypothesis‚ or to illustrate a known effect. When analyzing a process‚ experiments are often used to evaluate which process inputs have a significant impact on the process output‚ and what the target level of those inputs should be to achieve a desired result (output). Experiments can be designed in many different ways to
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Florida Atlantic University Star River Electronics Ltd. – Case Analysis Case Summary Star River Electronics is a joint venture company that has gained respect within the industry for producing high quality CD-ROMs to major software companies. In the mid 1990s‚ multimedia products created a high demand for CD-ROMs‚ allowing manufacturing companies of all sizes to enter the market. As a result‚ an oversupply ensued causing prices to decline as much as 40%. Star River survived a period
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ACCT 1150 Jex Chapter 1 End of Chapter Questions True/False 1. True 2. True 3. False 4. False 5. False 6. False 7. True 8. True 9. True 10. False Multiple Choice 1. C. qbw 2. B. Chart of Accounts 3. A. Are keyboard command shortcuts 4. A. Give commands to QuickBooks 5. B. An adding machine tape 6. A. Allows you to give commands to QuickBooks according to the type of transaction being entered 7. B. A picture 8. B. Help 9. D. A backup file 10. The title bar Fill-In
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