Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 7 Risk and Return Recap - Expected Return and Standard Deviation for single asset and 2-asset Portfolio Probability Return(A) Return(B) Good 0.3 - 0.05 -0.10 OK 0.4 0.10 0.15 Poor 0.3 0.20 Portfolio 0.30 E(R) 8.5% Covariance 0.014177 15.68% 11.91% 0.0153 Corr. 0.0246 9.76% S.D. 10.25% 0.009525 Variance 12% 0.99 EQ 7.2 Expected Return: E(RA) = (0.3) (‐0.05) + (0.4) (0.10) + (0.3) (0
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Homework assignment for chapter 5: Problems 5.4 (page 177)‚ 5.4 A die is thrown (1‚ 2‚ 3‚ 4‚ 5‚ 6) and a coin is tossed (H‚ T). (a) Enumerate the elementary events in the sample space for the die/coin combination. (b) Are the elementary events equally likely? Explain. A) Elementary events are - DIE COIN 1 2 3 4 5 6 HEADS H1 H2 H3 H4 H5 H6 TAILS T1 T2 T3 T4 T5 T6 B) YES‚ EACH EVENT IS EQUALLY LIKELY TO OCCUR. THERE ARE 12 POSSIBLE OUTCOMES AS A RESULT OF ROLLING OE DIE AND
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A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
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In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
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Chapter 7 Networks of Communication and Exchange: Focus Questions: 1. The factors that contributed to the growth of trade along the Silk Road is that it was located along the threshold of central Asia. All of the traders share customs with the steppe nomads farther to the East (202). The Chinese were eager to buy western products (203) which were another contributing factor for trade to be in one central area‚ because merchants would flock to that area. Cooperative relations between caravan traders
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Chapter 7: Defense Attorneys I. Interpret the Four Major Legal Issues Surrounding the Right to Counsel A. After Gideon v. Wainwright established a right to counsel for indigent felony defendants‚ courts have wrestled with four areas: 1. Right to counsel in nonfelony prosecutions 2. Stages of the criminal process 3. Ineffective assistance of counsel 4. Self-representation II. Discuss How the Courtroom Work Group Affects How Defense Attorneys Represent Their Clients A. Lawyers who work within the
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Chapter 7 1. Besides the commercial and religious goals of Spain in colonizing the Philippines‚ give two other reasons (political and legal) why Spain claimed the country as its possession or the property of the king of Spain. The Spain colonized the Philippines because they want to expand the Spanish empire and they want to become the most powerful empire in the world. 2. What is meant by “crown colony?” Can you give an example of a present “crown colony?” Crown colony controls legislature
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Chapter 7 pgs.182-194 The Rise of Cultural Nationalism Patterns of Education • Republican vision included enlightened citizenry‚ wanted nationwide system of free public schools to create educated electorate required by republic • By 1815 no state had a comprehensive public school system‚ schooling primary by private institutions open only to those who could pay o Most were aristocratic in outlook‚ trained students to become elite. Few schools for poor • Idea of “republican mother” to train
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The Outsiders–Chapter 7 Characters: -Ponyboy -Sodapop -Darry -Jerry -The doctor -Two-Bit -Steve -Randy Main Events: -Ponyboy finds out about Dally and Johnny’s conditions -Ponyboy reads the newspaper and discovers that Johnny is charged with murder and there’s a chance to send both him and Sodapop to a boys’ home -Ponyboy catches up with news of Sandy‚ Sodapop’s girlfriend/ex-girlfriend -Ponyboy has an insightful conversation with Randy Vocabulary:
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