1. What other benefits does CVS provide to Extra care customers? Provide examples of both utilitarian and hedonic value. • Additional special offers print on your store receipt frequently throughout the year. • Receive special savings exclusively at CVS/pharmacy when you sign up for email offers. • Turn everyday purchases into college savings with Upromise . • The more you use your Extra Care card‚ the more rewards you will receive. Upromise is a shop online or in store
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Two types of Pharmacy Customers • Light Users o Filed ~5 scripts per year o ~6.6 Mn defectors • 69% of switchers due to location • 13% due to service • Heavy users o Filled ~40 scripts per year o ~540k defectors • 44% of switchers left due to service ‚ followed by price at 33% Revenue per script 59.72 per script Revenue lost from defection 3‚000‚000‚000+ 24% of revenue lost improvement in service • only 13% of light users defected because of service so defection reduction
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2 Billion of annual profit “up in smoke” CVS has recently decided to eliminate cigarettes from their vast options of items to purchase at all of their locations. Surprising at first you might ask yourself‚ why would a company willingly give up on over two billion dollars of profit annually? The primary answer being conveyed by CVS executives is that “Tobacco products have no place in a setting where health care is delivered.” This company is making a bold statement that money does not affect
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Pharmacy Technician Certification Board‚ exam scoring requirements per www.ptcb.org The pharmacy technician performs activities related to three broad function areas. The specific responsibilities and activities that pharmacy technicians may perform within each function area are: I. Assisting the Pharmacist in Serving Patients (66% of exam) | A. | Receive prescription/medication order(s) from patient/patient’s representative‚ prescriber‚ or other healthcare professional 1. Accept new
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Villanova School of Business VSB 1002- Business Dynamics II Pharmacy Service Improvement at CVS (A) Harvard Business School Case 9-605-015 (Rev. October 20‚ 2006) Case Study Assignment Problems arose in almost every part of the fulfillment process‚ as explained below: Drop Off Staff asked for name‚ address‚ birth date‚ time of pick-up; then put script in slotted box (sectioned by hours of the day) in slot for one hour earlier than pick-up time Potential Drop Off Problem: No
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Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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Texas Health Harris Methodist-Cleburne: A System Approach to Surgical Improvement Patrice Fleming Ashford University February 16‚ 2015 Texas Health Harris Methodist- Cleburne is one of the leading facilities of Harris Methodist Hospitals and a member of Texas Health Resources‚ one of the largest non-profit U.S. healthcare systems. Texas Health is in the top 15 % in four clinical areas of the core measures. Texas Health Resources is accountable for some of their success. Texas Health
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PROFITABILITY RATIOS OF CVS WITH A COMPARISON TO WALGREENS Contents Introduction-----------------------------------------------------------------------------------------------------------------------------------3 Gross Profit Margin-------------------------------------------------------------------------------------------------------------------------4 Net Profit Margin---------------------------------------------------------------------------------------------------------------------------7
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As the CEO of a Hospital I would promote and require continual improvement. Being well aware of some staff members feeling continual improvement is not important I would not just tell them that they have to participate in continual improvement I would explain why. The reason it is important for all levels of the hospital to strive for continual improvement is because when you are an organization everyone plays an active role that leads to the success of the big picture. When someone thinks of the
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For this assaignment‚ I visited three pharmacies: one chain pharmacy‚ one pharmacy located in a shopping centre and one community pharmacy. There was some overlap because the pharmacy in the shopping centre also belongs to a chain but I had anticipated this. In the interest of fairness‚ I excluded the pharmacy where I normally fill my prescriptions as I like the pharmacist there and I wish to prevent bias. I also compared pharmacies which are located in a small geographical area‚ about a square
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