Chapter 1 Marketing: Creating and Capturing Customer Value Objective 1: Define marketing and outline the steps in the marketing process. Objective 2: Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts. Objective 3: Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy. Objective 4: Discuss customer relationship management and identify
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Marketing Management By Philip‚ Kevin Lane Keller‚ Abraham Koshy‚ Mithileshwar Jha logo copy.tif SUMMARY by Chapter 6 Analyzing Consumer Markets Since marketing starts from the customer‚ it is of primary importance to understand the psyche of the customers and their buying motives. This chapter talks about the various behavioural patterns that govern the decision making process of a customer. A marketer needs to understand these factors affecting the customer’s purchase decisions
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Chapter 1 Defining Marketing for the st Century 21 by PowerPoint by Milton M. Pressley University of New Orleans 1-2 www.bookfiesta4u.com Kotler on Marketing The future is not ahead of us. It has already happened. Unfortunately‚ it is unequally distributed among companies‚ industries and nations. 1-3 www.bookfiesta4u.com Chapter Objectives In this chapter we will address the following questions: What is the new economy like? What are the tasks of marketing? What are the major
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MARKETING It defines marketing management as the process of planning & executing the conception of pricing‚ promotion‚ distribution of goods‚ services‚ ideas to create exchanges that satisfy individual and organizational goals. AMA- AMERICAN MARKETING ASSOCIATION. CORE CONCEPTS OF MARKETING Figure No.: Marketing Management is a social and managerial process by which individuals or firms obtain what they need or want through creating‚ offering‚ exchanging products of value with each
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LEARNING OBJECTIVES After reading this chapter‚ students should: ❑ Know why marketing is important ❑ Know what is the scope of marketing ❑ Know some of the fundamental marketing concepts ❑ Know how marketing management has changed ❑ Know are the necessary tasks for successful marketing management CHAPTER SUMMARY From a managerial point of view‚ marketing is an organizational function and a set of processes for creating‚ communicating‚ and delivering value
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Marketing - Is the process of building profitable customer relationships by creating value for customers and capturing value in return - Satisfying customer needs 2 GOALS OF MARKETING • To attract new customers by promising superior value • To keep and grow current customers by delivering satisfaction MARKETING PROCESS 1. Understanding the Marketplace and Customer Needs 1.1. Needs‚ Wants‚ and Demands 1.1.1. NEEDS – states of felt deprivation. 1.1.2. WANTS – the form human
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Suthisa Kongsirikan 5280379 Marking Stragtegy Assignment Philip Kotler If I were a Chief Marketing Officer (CMO) I would choose to go to both the 8 hours lecturer the 2 and-a-half-hour dinner talk with Philip Kotler. The reasons I’ve decided to attend the 8hours lecture is firstly because‚ the lecture is consider a kind of training from Philip Kotler‚ you also will get a certification from it and I believe it would be a good experience because you will get the up to date information
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Marketing Management 12 e PHILIP KOTLER & KEVIN LANE KELLER ISBN 0-13-145757-8 658.8—dc22 Note: all credits for contents goes to the original author. Summarized by Wawan Setiawan (winanci@gmail.com)Summarized by winanci@gmail.com 2 Redefining Marketing for 21 st Century ● Marketing is everywhere‚ but tricky ● It makes Marketing management difficult because it needs continuous improvementSummarized by winanci@gmail.com 3 The scope of marketing: What is marketing? (1) ● Marketing:
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EXECUTIVE SUMMARY This is a project report on Philips and its entry in the Indian market. This report gives a brief introduction about the history of Philips and how it entered the Indian industry. It also includes the key inventions of Philips for which it is known worldwide. Philips started a campaign named ‘Let’s make things better’ in 1995 which wasn’t a success till the extent Philips expected it to be. This campaign basically focused on providing quality products in order to achieve a tag
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Chapter 10 – Pricing: Understanding and Capturing Customer Value Chapter 12 – Marketing Channels: Delivering Customer Value Assignment Week 5 Marcela Ramirez Ortiz Florida National University Abstract No matter what the state of the economy‚ companies should sell value‚ no price. Firms successful at creating customer value with the other marketing mix activities must capture this value in the prices they earn. In chapter 10 addresses
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