customer satisfaction and loyalty: An empirical study of mobile instant messages in China Zhaohua Deng a‚∗ ‚ Yaobin Lu a ‚ Kwok Kee Wei b ‚ Jinlong Zhang a a b School of Management‚ Huazhong University of Science and Technology‚ 1037 Luoyu Road‚ Hongshan District‚ Wuhan‚ China Department of Information Systems‚ City University of Hong Kong‚ Kowloon‚ Hong Kong a r t i c l e i n f o Article history: Keywords: Mobile instant message Trust Perceived customer value Perceived service quality Customer satisfaction
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known as ‘peace’ plays‚ however The Frogs in not considered as one. Aristophanes tries to portray an important political message in the play ‘The Frogs’‚ but the play sometimes overpowers the audience by the use of so much slapstick humour. Most of the meaning is lost on a modern audience. However‚ the Athenians watching the play would have understood the political message‚ especially the upper class citizens. Although his plays were for people from all social classes and backgrounds‚ it was
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The 2002 crime figures for England and Wales comprised of two separate reports‚ brought together for the first time: (i) Crime statistics recorded by constabularies and (ii) The British Crime Survey (BCS)‚ based on 33‚000 interviews. The BCS is regarded as a more reliable measure of actual levels of crime because it includes experiences of crime that go unreported. The British crime survey of 2002 revealed: Crime rates are stable‚ showing a slight 2% fall over since 2001 In 2002‚ crime fell
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beneath the basest circumstance?/ And modesty an exile made for money?" This is the strongest statement of the play’s philosophy. Knowing that Jonson put these words into the mouth of Celia proves what a vital role she plays in portraying his moral message. Whilst protagonist Volpone‚ a hedonist‚ indulges in as many pleasures as possible‚ often pursuing them vigorously. Celia is the exact antithesis. Her self-denial and self-restraint make her a perfect foil for Volpone as she exposes his complete
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James Baldwin uses elements of setting to convey Sonny’s Blues’ larger message or theme. Establishing and maintaining a certain identity mostly depends on the setting. The setting allows us to analyze someone at a deeper level. Considering the time‚ place and the circumstances around under which they respond allows us to explore them and determine their identity. In the short story "Sonny’s Blues"‚ James Baldwin conveys the message of how one goes about establishing and maintaining their identity on
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Saimah Anwar “An Inspector Calls” How does Priestley use the character of Sheila Birling to deliver his message to the audience? J.B Priestley wrote this play in 1945 a period after two appalling world wars- The Holocaust and the Atom Bomb. He set his play in 1912 when class and gender were what ruled society- along with money of course. Through his play Priestley encourages people to seize the opportunity the end of the war had given
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setbacks‚ but the novel’s message is optimistic.” We all face many challenges and setbacks in life‚ but it is whether we deal with them properly‚ that decides whether we move on. If we don’t overcome our challenges and setbacks‚ we could be dwelling on the one problem for a long time‚ because the longer we leave a problem to grow‚ the harder it becomes to deal with. Despite the fact that characters encounter challenges and setbacks throughout the whole novel‚ its overall message is quite optimistic
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"The Bystander" - Rosemary Dobson "The Bystander" describes the significance of the insignificant characters in paintings. The speaker in the poem is that figure painted behind/beside the subjects of artworks‚ where he/it speaks out of its existence to us: in the form of a wing‚ a squire‚ a distant figure or part of a crowd. This insignificant character reflects upon several scenes he/it has stood in‚ such as the two slaughter of Innocents (i.e. the murder of infants from both Old and New Testament
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"On my first Sonne" is a poem where Jonson describes his reaction to sorrow when his first son dies. Jonson confronts conflict‚ loss and despair when "Ben Jonson his best piece of poetrie" was "exacted by fate‚ on the just day". He uses his son as an inspiration in this poem and describes his different stages that he has gone through by using language and structural features in this poem. The structural layout in this poem suggests that a progression of ideas is taking place. The first five lines
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connecting with his true love eve also a robot sent to earth to determine if life is safe for human kind .In this reflection I will discuss what I think are the main messages in the movie Wall-E. Firstly how technology can be unpredictable and dangerous. And secondly how companionship is an important part of being happy. The main message in the movie wall-E is how technology can be unpredictable and the dangerous. In the film Wall-E earths is unsafe for mankind to live on everyone has been in space
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