12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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THE “AFTER-SALE SERVICE PROCESS”: PART II - STRATEGIES December 3‚ 1999 By Richard G. McNeill‚ Ed.D‚ CHME During the Implementation Step The Implementation Step. As discussed in Part I‚ “The After-Sale Service Process‚” customers have three distinctive stages of perspective during “Implementation of the Product/Service” step of the “after-sale service process:” (a) The Novelty Stage‚ (b) the Learning Stage‚ and (c) the Effectiveness Stage. Sellers must be aware of and have strategies to
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BACKGROUND Doing business and setting up green-field operations in India is a lot less difficult than is perceived‚ with a few twists. Often‚ these twists are due to lack of preparation and anticipation. This was the basic premise on which‚ Saint Gobain Glass began its Indian operations; and‚ the success the company has achieved bears testimony to the correctness of its basic operating philosophy. Saint-Gobain is a 338 year old France based global conglomerate operating in 46 countries and with
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Mobile crushing station is the powerful production line to mine fluorite ore with high efficiency and precision. It is the best production line of mining fluorite ore. Fluorite ore‚ also known as fluor‚ is the main source of industrial fluorine and one of the important raw materials of nonmetallic mineral in the world. The pure colorless transparent fluorite ore can be used as optical material‚ while the bright color fluorite ore can be used as the material of gems and Craft art sculpture. It is
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Describing Line: The Study of Canaletto’s Use of Line The purpose of this journal entry is to discuss the way Canaletto uses line in his work The Maundy Thursday Festival before the Ducal Palace in Venice. Also‚ it will compare the accuracy his work to that of a modern photograph of the same location. How do they differ? Line is used in nearly every aspect of art‚ whether it is an actual mark on the page or simply implied. Canaletto uses line to show the audience the boundaries in his art. He
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environment. Focusing on the urban experience‚ she explores techniques of “communication” – the relationships between signs and symbols. When I look at her art it speaks architecture‚ power and vibrancy. Morris’s paintings and films complement and connect to one another. Analysis of Artwork Potomac Parkway [Capital] Made in the year 2001 When Looking at the piece‚ I can see that most of the artwork is covered in a random positions of irregular
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Nazca Lines and its Mistery. Nazca Lines‚ one of the greatest mysteries of Latin America‚ are a series of geometrical shapes‚ and animal figures‚ none of which is repeated and some as long as two hundred meters in length‚ occupying about some 500 square kilometres of bleak‚ stony is situated in desert of Peruvian desert along the coastal plain‚ approximately four hundred kilometres south of the capital city Lima. The knowledge of these lines came into being accidentally from an aero plane
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in my third year of university‚ I have a chance to study Service Design Innovation course. Many people including me asked me different kinds of the same question: “What is this course and What have been your experience from this course?”. It is quite hard for me to answer these questions at first. But now‚ I can confidently say that there are many happy moments and hard time so. But Each person has different experiences in learning this subject. For example‚ some might get more joyful or boring
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PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services. (marketing)
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1. Self-Awareness During the course of this week‚ I was faced with a lot of challenges. The things I have been learning in this class‚ I was able to apply those principles to the various situations. There are times when clients can become upset because of the wait time that is allowed before they can get the services but remaining calm‚ explaining the process thoroughly and giving them the assurance that everything will work out fine in due process usually helps them to calm down. 2. Self-Management
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