Welcome to Service Management Chapter 01 Role of Services in an Economy James Fitzsimmons Seay Professor of Business Emeritus University of Texas at Austin McGraw-Hill/Irwin Service Management: Operations‚ Strategy‚ and Information Technology‚ 6e Copyright © 2008 by The McGraw-Hill Companies‚ Inc. All Rights Reserved. Learning Objectives Identify traits that all services have in common. Discuss the central role of services in an economy. Identify and differentiate the five stages of economic
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Format of Summer Training Project for MBA II Semester Students 1. Front Page or Title page 1 Page 2. Certificates –two (One by the Company and one by the college) 3. Preface 1 Page 4. Acknowledgement 1 Page 5. List of Contents( with page numbers) 1 Page 6. List of Tables 1 Page 7. List of Graphs 1 Page 8. List of Abbreviation 1 page 9. Executive Summary/ Abstract of the Report 2 page 10. Introduction
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------------------------------------------------- Consultancy Services Indian CST: Consultancy Services (Indian CST) aims to bridge the divide between formal Governmental institutions and the citizens across the world by bolstering National/State organs of governance and other public and citizen centric entities with technology‚ public policy‚ change management consultancy and knowledge sharing. Indian CST provides its consultancy expertise to Central Governments‚ State Governments‚ Central
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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MAJOR FAULT LINES The Philippine Sea Plate or Philippine Plate is a tectonic plate comprising oceanic lithosphere that lies beneath the Philippine Sea‚ to the east of the Philippines. Most segments of the Philippines‚ including northern Luzon‚ are part of the Philippine Mobile Belt‚ which is geologically and tectonically separate from the Philippine Sea Plate. The North American Plate is a tectonic plate covering most of North America‚ Greenland‚ Cuba‚ Bahamas‚ and parts ofIceland and the Azores
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following service management ideas‚ theories‚ concepts and techniques; specifically with reference to their purpose‚ application and limitations and with regard to how these service management ideas‚ theories and techniques may contribute to the development of a successful business: Service concept‚ Service concept profiling and The SERVQUAL model. Service concept purpose‚ The service concept has been defined variously throughout the years‚ Haskett (1986)‚ defines it as the way in which the “organisation
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1. Introduction The notion of the triple bottom line has become fashionable to be applied to management‚ consultation and investment over the last few years. The trend towards greater transparency and accountability in public reporting is reflected in revealing a more comprehensive performance which includes not only financial factor but also social and environmental ones. Despite the trend‚ there are still some people in mainstream sectors are to make profit regardless of environmental and social
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SERVICE ENCOUNTER: Harry Beckwith mentioned service as “Selling the invisible”.(Barlett‚ 2001). Service encounter is a dealing in which one person supply a good or a service to another person. (for example selling a product‚ selling a service an appointment with a doctor etc..). There are different types of service encounters. Service may be direct contact services( like service in an hospital) or indirect contact services( like service produced in a call center). Examples: 1
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TABLE OF CONTENTS Food Service: A Growing Industry 1 Categories of Food Service 2 Catering and Food Delivery Services 3 Hygiene and Sanitation 9 Design and Layout of the Dining 12 And Working Area Principles of Quantity Cooking 15 Planning Menu 21 Capital Requirements‚ Food Costing and Pricing
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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