Southeastern University ~ H. Wayne Huizenga School of Business & Entrepreneurship Assignment for Course: OPS-5095 Submitted to: Dr. Kimberly Deranek Submitted by: Amy Monasterios Date of Submission: May 21‚ 2015 Title of Assignment: Commerce Bank Case Study CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data‚ ideas or words
Premium University Management Business
Gappe The research study focused on the satisfaction level of the customers at Tootsie’s Restaurant in Tagaytay City to know if the restaurant is competent enough and if they are meeting or exceeding the customer’s expectations from their establishment. This research was conducted to determine the levels of customer’s satisfaction. Specifically‚ it aims to: (1) understand furthermore the importance of customer satisfaction in an establishment; (2) determine if the customers are satisfied or not
Premium Customer service Customer Cavite
BANKING STRATEGIES Case Study: Product Innovation at Bank of America By Cindy Murray What financial institutions can learn from inventions and innovations in other industries. owhere is innovation more essential to survival than in the banking industry. In the payments domain‚ for example‚ nonbank competitors less constrained by bank regulations and therefore more agile are changing the banking industry’s grip on the public perception of banks as the only trusted brand for holding and moving
Premium Bank Finance Balance sheet
assets. Hence‚ it is also known as revolving or circulating capital or short term capital. 1) Jeng-Ren‚ C. & Cheng‚ L. (2006) in their article‚ “Determinants of working capital” investigate the determinants of working capital management. This study investigates the relation of business indicator and management of short-term capital from the perspective of a firm’s working capital management‚ which traditionally is rated by current ratio‚ quick ratio‚ and net working capital.The authors have used
Premium Inventory Investment Asset
Deutsche Bank and the Road to Basel III Deutsche Bank made its entrance into the world in 1870 and it was one of the first banks to adopt universal banking as it promoted and facilitated trade relations between Germany and other overseas markets. Deutsche Bank acquired smaller banks in Germany in order to be the most prominent bank in their home base in addition to having a global reach. Following World War I‚ inflation took over Germany causing many borrowers to default on their loans forcing the
Premium Banking Bank
with the financial results of the country’s largest 25 bank holding companies‚ Banc One has been very successful during the decade since 1982. It has the highest and most consistent ROA‚ ROE and EPS. Its EPS has been consistently growing for the last 24 years which none of the other banks have been able to imitate. The reason behind the success of Banc One has been a three pronged approach: * retail and middle market commercial customer focus * Superior Technology * Rapid growth by acquisition
Premium Economics Supply and demand Inflation
its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
Premium Coffee Starbucks Customer service
The merger of U.S. Citizen Bank and Louisiana Purchase Bank (LPB) in 1998 resulted in a formation of a financial powerhouse possessing core competencies in commercial lending and innovation. Upon recognizing the much needed annuity-driven market potential existing within the U.S. college population‚ the LPB pioneered the student credit card program in 1989. Indeed‚ the student credit card program proved to be more profitable with net income margin around 6 percent compared to that of 4 percent for
Premium Bank Debt Credit card
Industrial Engineering Letters ISSN 2224-6096 (Paper) ISSN 2225-0581 (online) Vol.4‚ No.2‚ 2014 www.iiste.org Risk management and profitability of manufacturing firms in Uganda Noah Mwelu1; Donatus M. Rulangaranga2*; Suzan Watundu3; Will Kaberuka4; Cathy K. Tindiwensi5 1. Department of Procurement and Logistics Management of Makerere University Business School‚ P. O. Box 1337‚ Uganda 2. Department of Management Science of Makerere University Business School‚ P. O. Box 1337‚ Kampala
Premium Risk management Management Risk
Name: Aadarsh Raju Date: May 12‚ 2011 BBVA BANK (A): Innovation Initiatives 2003-2008 This case shows how a large corporation can appreciate innovation as their new organizational culture. For a bank that based its expansions on geographical spread‚ mergers & acquisitions & revenue growth‚ to change to a culture based on innovation is not an easy task but is a step in the right direction. However‚ with the advent of the financial crisis in 2008‚ consumers have lost faith in financial
Premium Mergers and acquisitions Bank Innovation