ANALYSIS This study was conducted to find out the Dealer’s perception about JK Tyre‚ Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception
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What predicts happiness? ABSTRACT The present study’s central focus was upon the aspect of ‘happiness’‚ investigating the best determinant predictor of happiness. A cross sectional questionnaire was used‚ consisting of the criterion variable-happiness. The three predictor variables used were; social relationships‚ self-esteem and anxiety. Participants were recruited through a convenience sampling‚ including 283 participants from the University of Bradford. The study used a within subject
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Sustainability Issues Facing Banks Sustainability issues fall into three broad categories – economic (including customer)‚ social and environmental – but each has several subcategories. Barclays‚ for instance‚ commissioned reputational research via interviews‚ surveys and focus groups‚ testing messages on a range of sustainability issues The Economic Dimension The most important aspect of a bank’s sustainability program is managing the impact that its products‚ services and customer relationships have on
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1. Should Alpen Bank launch a credit card? And how would the credit card opportunity compare to focusing on core business of banking service? Considering the economic and market conditions explained in the case as well as the cost revenue analysis‚ Alpen should launch a credit card. * The rapid economic growth has led to higher incomes which have increased the proportion of middle class and upper-middle class in the society. This growth has also led to an increase in disable incomes‚ means
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Case 1: Chemical Bank: Implementing the Balanced Scorecard see page 233-252 Questions for the case: 1. What does Mike Hegarty want to accomplish with the BSC ? 2. Comment on the BSC implementation at Chemical’s Retail Bank ? 3. What pitfalls need to be avoided for a successful BSC project? Balanced Scorecard Implementation Pitfalls to Avoid There are many Balanced Scorecard implementations where companies don ’t seem to get all the benefits described above. Research and experience have
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Chemical Banks – Allocation of Profits Question 1. How will you resolve the due bill controversy? Due Bill Controversy: Metro Division’s service to sell the Due Bill for the Treasury division is not recognized by the Treasury department. While Metro acted like a cost center‚ Treasury acted as profit center. When Metro Bank division reviewed the profit loss statement for the Due Bills‚ it was found that Metro division was incurring loss of $26.50 for each transaction. Consequences of Due
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Lewis in keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a
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Profitability Ratios A class of financial metrics that are used to assess a business’s ability to generate earnings as compared to its expenses and other relevant costs incurred during a specific period of time. For most of these ratios‚ having a higher value relative to a competitor’s ratio or the same ratio from a previous period is indicative that the company is doing well. Gross Profit Margin A financial metric used to assess a firm’s financial health by revealing the proportion of
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Chapter 7 HRM Incident 2 There’s No Future Here! Bob is called to the plant manager’s office of Terry Geech. Bob was the plant’s quality control director who had recently turned in his letter of resignation. Bob knew that this was why he had been called to the office. Bob had completed his degree and moved up two levels in the company. Bob did not see himself moving any higher in the company because the next level was Terry’s and he did not think that Terry was leaving anytime soon. Terry was
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Assignment 2 Planning the Future at Galaxy MARSHAL A. TODMAN BMGT 364 Management and Organization Theory 1 October 2017 Professor Michael Heil Planning the Future at Galaxy Part one Introduction Galaxy has been a mainstay in the world manufactured toys for over six decades. Their ability to create inspirational toys kids of all ages has been renown. These toys over the years have helped kids delve into the world of space exploration and has lit the “spark” to them realizing their dreams
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