[pic] UNITY BANK: REALIZING VALUE FROM AN M&A INTEGRATION EXECUTIVE SUMMARY: Founded in 1982 in South Africa‚ Unity Bank was one of the few providers of global shareholder and employee management services and other value added services. Unity held more than 60 million accounts for over 10‚000 corporations across twelve countries and five continents‚ employing 8000 people worldwide and a market capitalization of $2 billion. The M&A integration of Delta with Unity Bank in itself was a great
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Lastly‚ though it is good that the bank is considering a plan for expansion‚ lack of offices for their executives should be addressed first for it could affect its operating activities somehow. All these issues can be attributed to a poor management planning. The Management Program The management has a business plan which presents the bank’s expansion plan‚ manpower requirements‚ compensation levels‚ and other relevant details for target growth of the bank. However‚ the development of the policies
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Are CSPs Truly Customer Centric? If you ask any company today if they care about their customers‚ they all say‚ “Yes.” If you dig a little further and continue asking questions such as‚ “Are you a customer-centric company?” they would probably say yes as well. After all‚ the concept of customer centricity has been around for more than 50 years. In 2009‚ a study conducted by the CMO council showed that approximately half of all companies state that they’re extremely customer-centric. But‚ when the
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Customer Relationship Management: A Framework‚ Research Directions‚ and the Future Russell S. Winer Haas School of Business University of California at Berkeley April 2001 Introduction The essence of the information technology revolution and‚ in particular‚ the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the customer
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People often said attitudes do predict behaviour and I agree with it‚ but attitudes only predict behavior in some way but not all the way. According to Hogg and Vaughan (2011)‚ attitude is a relatively enduring organisation of feelings‚ beliefs and behavioural towards socially significant objects‚ groups‚ symbols or events. It can be also define as a general feeling or evaluation (positive or negative) about some person‚ object or issue. Attitudes can be form in four different ways which are mere
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In Pilgrim’s Progress‚ Christian appears as the protagonist of the allegory tormented by spiritual anguish. A spiritual guide named Evangelist visits Christian and urges him to leave the City of Destruction. Christian then decides to travel on a strenuous trip to gain salvation in the Celestial City‚ known as Mount Zion. On his trip‚ Christian meets Worldly Wiseman‚ who urges him to lead a practical‚ happy existence without religion. Refusing‚ Christian is sheltered in Goodwill’s house where Goodwill
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faces by Freeport Indonesia using Situation Analysis (SA) approach. 2. One of the situations faced by Freeport Indonesia was tailings deposition. Golder Associates‚ an international engineering-consulting firm‚ were engaged by Freeport Indonesia to study this problem. Eight possible options to solve tailings deposition problem were provided (see Exhibit 7)‚ then Freeport Indonesia were given recommendation to select Option 3. a. If you were a consultant for Freeport Indonesia‚ would you give the same
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Tri-Cities Bank MEMORANDUM TO: Tri-Cities Bank; Board of Directors FROM: Chris Billings; SD President DATE: April 11‚ 2013 SUBJECT: BSC Performance Measurement I have proposed a plan to get what’s best out of our wonderful employees and make Tri-Cities Bank the most desirable bank to host customer’s deposits. It will increase financial performance from the bottom‚ up. The program is called the Balanced Scorecard (BSC). It works by using four business perspectives and lead/lag indicators
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The First Thanksgiving I believe the first Thanksgiving revolved around the pilgrims and Native Americans who were known at the time as Indians. It did not become an annual festival immediately. This historical day was not called Thanksgiving Day at the time; it was later declared a national holiday in the early 1800’s by a one of the first presidents of the United States of America. The pilgrims suffered some devastation which lead them to a feast of thanksgiving with the Indians. The first Thanksgivings
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Profitability Profitability is the relationship between profit and sales and helps managers to determine how well each dollar of sales generates profits The level of profitability depends on: 1. The volume of sales 2. The percentage mark-tup applied 3. The level of expenses incurred There are three ratios to measure profitability: Gross Profit Ration (GPR) Is derived from the income statement It shows how well the company is maintaining and adequate margin between sales and purchases
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