on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
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AXIS BANK Axis Bank was the first new generation private sector bank to be established in India under the overall reform programme initiated by the Government of India in 1991‚ under which nine new banking licenses were granted. The Bank was promoted by Unit Trust of India‚ the largest mutual fund in India‚ holding 87% of the equity. Life Insurance Corporation of India (LIC)‚ General Insurance Corporation Ltd and its four subsidiaries who were the co-promoters held the balance 13%. The Bank started
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The major profitability ratios are: 1.1.1.1 RETURN ON CAPITAL: Describes the earning capacity of the enterprise and it is measured by the following ratio: Profit before interest and taxation Average operating Assets The Return On Capital ratio measures how well the average operating assets (assets such as debtors‚ cash‚ fixed assets‚ stock) are generating the company s income‚ and is indicative of the management techniques applied by the company to utilise its assets
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Airline Profitability in NIGERA In a 2008 interview with VIA Magazine‚ Richard Branson‚ founder of Virgin Airways‚ said‚ “I’ve always said the easiest way to become a millionaire is to start out a billionaire then go into the airline business.” The airline business has been somewhat of a mixed bag; that is until 2010 when airlines were at their most profitable. According to the Wall Street Journal‚ since 1978 airlines have experienced lagging profits‚ but in 2010 they posted half year profits
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1‚26 ROE 36‚91% 34‚32% ROD 0‚32% 1‚06% In this report we are comparing two of the biggest clothing companies H&M and INDITEX by using profitability ratios for making a financial statement analysis. We will state opinions in regard to the previously analyzed figures and comment on them. The overall profitability (ROI) is 23‚01% in 2011 and 24‚18% in 2012. So the ROI is showing an increase in the period analysed because of the increasing PMR (from 18‚29% to 19‚55%)and
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Two of which are the moonscape and the bird in the end of chapter 10. The moonscape is always mentioned to cover all of Dresden after the fire bombings. As Billy Pilgrim emerges from the meat locker beneath a slaughterhouse into the moonscape of incinerated Dresden. In all horror and death around him‚ the moonscape exists as a massive image above him in beauty and escape. It exists as hope‚ possibly as a symbol of
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products are distributed primarily through foodservice and retail outlets. Pilgrim’s traces its origins to a feed store opened in 1946 in Pittsburg‚ Texas by Lonnie "Bo" Pilgrim and his older brother‚ Aubrey. The brothers were known to give away free chicks with the bags of feed they sold‚ thereby expanding their business. Bo Pilgrim‚ wearing traditional Pilgrimdress‚ with a pet chicken named "Henrietta" under his arm‚ was featured in Pilgrim’s Pride advertisements. Today‚ Pilgrim’s Pride is vertically
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a) Advise on the relationship between a bank and its customer. Explain the duties and rights each has towards each other. b) Name and discuss any three types of negotiable instruments AUTHOR: KATALILO JOY INTRODUCTION This paper is aimed at discussing the relationship between a bank and its customer and the duties and rights each has towards each other. In discussing the relationship a scenario will be considered. The paper will further discuss
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Management. Daffodil International University. 1 Introduction There is a trade-off between liquidity and profitability; gaining more of one ordinarily means giving up some of the other. Liquidity means having enough money in the form of cash‚ or near-cash assets‚ to meet your financial obligations. Alternatively‚ the ease with which assets can be converted into cash. Profitability is a measure of the amount by which a company’s revenues exceed its relevant expenses. It is obvious that excessively
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Engineering and Technology 69 2012 A Model of Market Segmentation for the Customers of Mellat Bank in Iran Nader Gharibnavaz‚ Hossein Yazdi Abstract—If organizations like Mellat Bank want to identify its customer market completely to reach its specified goals‚ it can segment the market to offer the product package to the right segment. Our objective is to offer a segmentation model for Iran banking market in Mellat bank view. The methodology of this project is combined by “segmentation on the basis
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