| ORGANIZATIONAL BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile
Premium Customer service Decision making Customer
Profitability Ratios Profitability ratios measure two aspects of a corporation’s profits: (1) those elements of operations that contribute to profit and (2) the relationship of profit to total investment and investment by stockholders. The first group of profitability ratios [gross profit (or gross margin) percentage‚ operating margin percentage‚ and net profit margin percentage] expresses income statement elements as percentages of net sales. The second group of profitability ratios (return on
Premium Revenue Generally Accepted Accounting Principles
behavior---------------------------------------3 3 Evaluation of profitability analysis---------------------------------4 4 Conclusion and recommendation----------------------------------8 References--------------------------------------------------------------------9 Executive summary This report provides an evaluation of Woolworths in respect of ethical behavior and profitability analysis to fulfill an investor’s ethical requirement. The investigation
Premium Business ethics Social responsibility Problem gambling
PROFITABILITY RATIOS One of the most important measures of a company’s success is its profitability. However‚ individual figures shown in the income statement/profit and loss account for gross profit and net profit mean very little by themselves. When these profit figures are expressed as a percentage of sales‚ they are more useful. This percentage can then be compared with those of previous years‚ or with the percentages of other similar companies. Changes in the gross profit percentage ratio
Premium Generally Accepted Accounting Principles Marketing Profit
CHAPTER 5: ACTIVITY-BASED COSTING AND CUSTOMER PROFITABILITY ANALYSIS QUESTIONS 5-1Undercosting a product may appear to have increased the reported profit the product earned (assuming the firm did not lower its selling price because of the reported lower product cost). However‚ the increased profit is‚ at best‚ a twist in truth. Costs of the product not charged to the product itself are borne by other products of the firm. Worse‚ undercosting a product may result in managers erroneously believing
Premium Activity-based costing Costs Management accounting
Profitability Ratios Profitability Ratios attempt to measure the firm’s success in generating income. These ratios reflect the combined effects of the firm’s asset and debt management. Profit Margin The Profit Margin indicates the dollars in income that the firm earns on each dollar of sales. This ratio is calculated by dividing Net Income by Sales. Return on Assets (ROA) and Return on Equity (ROE) The Return on Assets Ratio indicates the dollars in income earned by the firm on its assets
Premium Balance sheet Financial ratios Financial ratio
Economic History Topic Report ECO 3183 Topic title: Profitability of Slavery Briefly state the two opposing views. A. Abolitionists condemned slavery based on moral‚ social‚ and economic reasons. Many believed that slaves were mistreated and were often subjected to corporal punishment. Others argued that the forced labor of blacks was inefficient and unproductive for various racial and economic reasons. Ulrich Phillip’s studies from the antebellum slavery in the south claimed that although
Premium Slavery Slavery in the United States American Civil War
annie dillard Pilgrim at Tinker Creek for Richard It ever was‚ and is‚ and shall be‚ ever-living Fire‚ in measures being kindled and in measures going out. —HERACLITUS Contents Epigraph 1 Heaven and Earth in Jest iii 3 2 Seeing 16 3 Winter 37 4 The Fixed 55 5 Untying the Knot 73 6 The Present 78 7 Spring 105 8 Intricacy 124 9 Flood 149 10 Fecundity 161 11 Stalking 184 12 Nightwatch 209 13 The
Premium Light Pilgrim at Tinker Creek Annie Dillard
TABLE OF CONTENT SR.NO. CONTENTS PAGE NO. Executive Summary CHAPTER 1 Introduction 1.1 Introduction of Topic Objective Of Study Scope Of Study Limitation Of Study CHAPTER 2 PROFILE OF THE ORGANISATION 2.1 History & Detail Of The Organization 2.3 Vision and Mission CHAPTER 3 RESEARCH METHODOLOGY 3.1 Sample Design 3.2 Source and Method of Data Collection CHAPTER 4 DATA ANALYSIS AND INTERPRETIONS CHAPTER 5 FINDINGS AND SUGGESTIONS CHAPTER
Premium Tata Motors
Influence of Bank Specific and Macroeconomic Factors On Profitability of Commercial Banks (The case study of different countries) Tayba Maqsood Master in business administration Department of management sciences University Of Gujrat‚ Gujrat‚ Pakistan E-mail: Tayba.iman@gmail.com Abstracts Purpose- The purpose of this paper is to identify the influence of bank specific and
Premium Bank Regression analysis