Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible‚ through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
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Johnson Bank v. George Korbakes & Co.‚ LLP Commercial Law 03/17/2013 Facts of the case Brandon Apparel Group‚ Inc. (“Brandon”) was involved in the business of manufacturing and sales of casual apparel as well as licensed other companies to manufacture‚ distribute and sell its clothing lines. Additionally‚ Brandon had licensing agreements with several colleges‚ universities‚ and sports organizations‚ such as the National Football League. In 1997 Brandon borrowed funds from Johnson
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Julia B 304 Task C Organisational requirements for dealing with complaints Company should have Concerns and Complaints Policy in place. The main aim of it is to ensure that complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. When dealing with complaints company are to ensure that: service users and their representatives‚ carers and visitors are aware of how
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Waste Management The Securities and Exchange Commission has filed suit against the founder and five other former top officers of Waste Management Inc. for massive fraud. The complaint charges the defendants with inflating profits to meet earnings targets. The officers named in the complaint include the following: * The CEO‚ who set earnings targets‚ fostered a culture of fraudulent accounting‚ personally directed certain of the accounting changes to make the targeted earnings‚ and was the
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Crown Court Observation – Log Monday 4th February 2013‚ 10.30am was when the visit to Kingston Crown Court took place. The case that was observed consisted of six males. Throughout the whole time in the courtroom‚ the Clerk was keeping a record of the proceedings. The first male was 19 years of age‚ named Ally. Ally was on trial for being supplied Class A drugs‚ two accounts of armed robbery‚ and handling stolen goods‚ which Ally pleaded guilty to. The prosecution officer only gave reference
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Task 3 : A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn‚ adapt‚ improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems‚ residents dissatisfaction and possible litigation. The home supports the principle that most complaints‚ if dealt with early‚ openly‚ and honestly‚ can be sorted
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Duty of care Define the term ‘duty of care’ Duty of care means that you must aim to provide high quality care to the best of your ability and to ensure the well being of the service users. We all have a duty of care to consider the effects of our actions upon other people who may be affected. In the workplace you have policies and procedures that you have to follow. These policies and procedures will affect your role as a carer. Describe how the duty of care affects own work role I keep my
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Name: Wendy Robertson 1. 1.1 Explain what it means to have a duty of care in own work role When working with children we have a duty of care to them‚ to always put them first. Younger children will often need more care as they are more vulnerable. Our vigilance and attention keeps young children safe as they grow and develop. It helps children in the areas of development below: .the ability to foresee and cope with potential dangers .more robust immune systems .empathy- understanding that
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Evidence Recording Sheet Unit: SHC34 Evidence Ref:……………………………… Candidate Name: Assessor Name Observed by your assessor (O) Personal Statement (EPS) Product Evidence (EP) Professional Discussion (PD) Seen by Witness (EWT) Case History (ECH) Questioning (QC) APEL/RPL | |
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Walgreen’s diversity officer has a lot to do to recover from the class-action lawsuit that was filed against the company which entails both short term and long term approaches. First and foremost‚ Walgreen’s must develop and accommodative strategy. Second‚ the officer must set common goals and establish their order and purpose for attainment. Third‚ for long term recovery‚ Walgreen’s should consider all options to make sure that people of all racial and ethnic backgrounds have the same opportunities
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