staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new or expert naive customers have a high expectation. Opening a new account can be a good example on how the commonwealth customer service works. Upon entrance to a commonwealth branch
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Commonwealth Bank This paper will show the situational analysis of commonwealth bank‚ it also analysed the organisational structure and its strategies. Because every business needs to take some action that will help them keep a good position in the market‚ but before taken any action they have to do some research the find to cause of problem in order to identify the resolution. The results and useful information during this analysis will help the organisation to choose suitable strategies‚ develop
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Leading Intergenerational Teams Workspace demographics now span four generations. A twenty-something hired this year can expect to find that they working with colleagues who are older than they are by fifty or more years. The reason for this is primarily due to labor shortages for trained personnel in many industries. In addition‚ many older workers are now delaying retirement due for economic or other reasons. Many of the baby boomer generation can now be expected to delay retirement into their
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WHAT IS TAX PLANNING ? Tax planning is an essential part of your financial planning. Efficient tax planning enables you to reduce your tax liability to the minimum. This is done by legitimately taking advantage of all tax exemptions‚ deductions rebates and allowances while ensuring that your investments are in line with your long term goals. Tax-planning amounts to making investments or contributions in line with prescribed guidelines that lead to reduction in tax liability. Simply put‚ the tax liability
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REPORT WRITING: ORGANIZING AND OUTLINING LEARNING OBJECTIVES: Week 4 To appreciate the complex nature of organizing information and content in report writing To understand further the critical role of PPQ in report writing I NTRODUCTION In the planning stage‚ you have been introduced to the concept of PPQ – Problem‚ Purpose and Questions – as the main driving force of your report writing. If your PPQ is not formulated well‚ chances are your report will not make sense
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cover‚ the benefits of team working‚ working in a team as a member towards specific goals‚ dealing with any conflict or difficult situations‚ a review of the effectiveness of the team in achieving the goals‚ an explanation of the factors involved in planning the monitoring and assessment of work performance and an assessment of the development individual needs. Benefits of team working The benefits of team working can be clearly defined in Beblin’s team building process which is well explained by
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strategic planning models‚ including goals-based‚ issues-based‚ organic‚ scenario. * Goals-based planning is perhaps the most common as it starts with a focus on the organization’s mission (and vision and/or values)‚ goals to work toward the mission‚ strategies to achieve the goals‚ and action planning. * Issues-based strategic planning often starts by examining issues facing the organization‚ strategies to address those issues‚ and action plans. * Organic strategic planning begins with
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1. Appraise the formal planning efforts at the Copley Company for the period 1981 to 1984. INTRODUCTION Copley Manufacturing Company was primarily a manufacturer of a wide line of cutting tools and related parts and supplies. Late in 1980‚ Mr. Sagan‚ director of corporate development and Mr. Albert‚ executive vice president agreed that regular formal planning should become part of management ’s way of life at Copley. EXECUTIVE SUMMARY In 1981‚ Copley Manufacturing Company had begun formal
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1960‚ "the Pill" has played an instrumental role in family planning for decades. Family planning is the planning of when to have children‚[1] and the use of birth control[2][3] and other techniques to implement such plans. Other techniques commonly used include sexuality education‚[3][4] prevention and management of sexually transmitted infections‚[3] pre-conception counseling[3] and management‚ and infertility management.[2] Family planning is choosing the number of children in a family and the length
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A PROJECT REPORT ON AXIS BANK PRODUCTS‚ SERVICES AND FUNCTIONING SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (B&I) GURU GOVIND SINGH INDRAPRASTHA UNIVERSITY‚DELHI SUBMITTED TO: SUBMITTED BY: Batch No:- 2008-2011 MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
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