presentation demonstrates the extent to which corporate social responsibility contributes to customer satisfaction in BT. It builds on the work described in Enlightened Values and undertaken by BT Retail. This is also available for download from the Better World site: www.bt.com/betterworld Retail customer satisfaction 1999 - 2001 Mean score 8.5 8.4 8.3 8.2 8.1 8.0 7.9 7.8 7.7 7.6 7.5 Jan 99 Mar 99 May 99 Jul 99 Sep 99 Nov 99 Jan 00 Mar 00 May 00 Jul 00 Sep 00 Nov 00 Jan 01 Mar 01 May 01 Jul
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In this paper the most common services characteristics‚ namely perishability‚ intangibility‚ inseparability and heterogeneity will be applied to a well - known retail services brand. In this case the focus shall be on how the aforementioned characteristics apply to Starbucks. In order to better understand the problem the history of the company alongside current corporate objectives will be briefly described. In the following paragraphs the notice will be mainly on the retailer’s ability to cope with
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COURSE DETAILS COURSE TITLE/H1 Analytics for Retail Banking SHORT COURSE DESCRIPTION The course aims to help you in becoming a data-driven marketing expert along with getting you to master customer and analytical lifecycle‚ infrastructure of data and trends by consequently dealing with real banking case studies. LONG COURSE DESCRIPTION This course is designed in a manner so that‚ by the end of it‚ you will have all the necessary knowledge and skills to become a data-driven marketer. Beginning
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business process in which it occurs. The Concept of Category Management: Category management is considered as the new science of retailing for three basic reasons. First‚ it involves a systematic process that has been shown to be robust in various retail situations across the US‚ Europe‚ South Africa‚ Australia and Latin America. Second‚ it emphasizes decision making based on complex analyses of consumer data‚ scanner data and market level syndicated data. Third‚ category management replaces the brand
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Differences Between Online Retail & Traditional Retail Businesses Learning eCommerce Often times‚ it is easy to overlook the differences between selling online through a shopping cart and retail selling through a brick and mortar storefront. Online retail is different from selling through a store in many ways and you should become familiar with the differences so you can better understand the many benefits of selling online compared to selling through a physical storefront. The obvious differences
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Speciality Retail Group’s (SRG) solution worked by getting help from Kewill in dealing to reduce warehousing‚ transportation cost‚ reduce delivery time and to increase the exchange of stock and sales data between SRG and its suppliers. Kewill is a leading provider of software solutions that enable enterprises and logistics providers to manage the movement of goods and information across the globe. By pairing up will Kewill‚ it has benefited them in so many ways. First off Kewill is a provider of
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Retail Format Area (sq ft) Convenience stores 500 – 1‚000 sq ft Supermarkets 1‚000 – 10‚000 sq ft Hypermarkets Above 10‚000 sq ft A supermarket‚ a large form of the traditional grocery store‚ is a self-service shop offering a wide variety of food and household products‚ organized into aisles. It is larger in size and has a wider selection than a traditional grocery store‚ but is
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TOPIC: Impact of Indian Organized Retail Chains On Unorganized Retail Sector India is in the midst of a retail boom. The sector witnessed significant transformation in the past decade and that is unorganized family-owned retail formats to organized retailing. Many international brands have entered the market. With the growth in organized retailing‚ unorganized retailers are fast changing their business models. However‚ retailing is one of the few sectors where foreign direct investment (FDI) is
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Evaluating two successful stores and two unsuccessful stores The retail industry is extremely competitive particularly during the current economic conditions when customers have limited spending power (Bloomberg‚ 2009). Therefore‚ it is crucial that the business owner assess all of the factors which determine the profitability of a store. Since the financial figures are unavailable for all of the different outlets‚ the success of the store will be assessed using the same physical factors which
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“A COMPARITIVE STUDY ON PREFERENCE OF SOFT DRINKS IN YOUTH REPORT Submitted to: Submitted by: DR. RAJKUMAR CHIRAG GUPTA Roll no. 5382 MBA 5.4 MASTER OF BUSINESS ADMINISTRATION [pic] INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH MDU‚ROHTAK 2010-2011 DECLARATION I Chirag Gupta‚ student of 5 year M.B.A 4th semester of Institute of
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