COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
Free Service of process Complaint Pleading
and Apple Computer‚ Inc. Case Analysis Dubinsky’s primary mistake was relying on her position and reputation rather than mounting an effective‚ persuasive‚ and fact-based argument. As noted by Jay Conger in The Necessary Art of Persuasion‚ today’s employees are not content to accept a decree from above and seek to understand the reasons behind a decision. She should have taken Jobs’ JIT proposal seriously from the beginning and‚ as soon as she heard of it‚ worked to make her case affirmatively using
Premium Marco Donna Dubinsky
Case Study Hy Dairies‚ INC.” The case study‚ “Hy Dairies‚ Inc.”‚ highlights an individual‚ Rochelle Beauport‚ whose career with the company seemed promising after a successful two quarters of increased sales of Hy’s gourmet ice cream. Syd Gilman‚ the vice president of marketing‚ was so impressed with Beauport’s effort and hard work that he decided to positively reinforce her achievement by offering her a position where he believed she would gain experience from higher profile work (Human Behavior
Premium Marketing Management Strategic management
Alcoa Inc. For the quarter ended 30th September 2015‚ Alcoa Inc. reported revenue of $ 5.6 billion which was 11 % below that reported for the same period last year. The main reason behind this decline in revenue was the divestiture and closure of low margin business and the dent that aluminium price have continued to take in the most recently ended quarter. The net income was $ 44 million down from $ 149 million of third quarter 2014. Adjusted net income was $ 109 million translating into an EPS
Premium Ford Motor Company Free cash flow Cash flow
Question 1 - Risks surrounding the identified accounts The Audit of TNO Ltd has highlighted number of risks. The risks highlighted in the audit are discussed throughout the report. Below is a table of the risks and tests to carry out‚ based on the five accounts highlighted as being of risk. The common assertion that is common to the five accounts is valuation and allocation. Account Assessment of Risk Substantive audit procedure Accounts Receivable Account Receivable has increased while sales
Premium Risk Finance Management
Table of Contents 1.0 INTRODUCTION 2 2.0 LITERATURE REVIEW 3 3.0 CASE ANALYSIS 5 4.0 PORTER’S FIVE FORCES 7 4.1 Internal Rivalry 7 4.2 Potential or new entrants 7 4.3 Substitute products 7 4.4 Power of suppliers 8 4.5 Power of Customers 8 5.0 SWOT ANALYSIS 9 5.1 Strengths 9 5.2 Weaknesses 10 5.3 Opportunities 10 5.4 Threats 10 6.0 CONCLUSION 12 7.0 RECOMMENDATION 14 8.0 REFERENCES 15 1.0 INTRODUCTION In
Premium Management Strategic management Marketing
Running head: WORLDWIDE TELECOMMUNICATIONS INC. Worldwide Telecommunications Inc. Worldwide Telecommunications Inc. Introduction With the world becoming more diverse and the workplace becoming more and more multicultural‚ diversity has brought new importance to the workplace. In the beginning‚ political correctness‚ affirmative action and disparities in pay pushed employers into changes to their recruiting practices. A modern workplace may consist of employees of varying age‚ gender
Premium Management Sociology Culture
60%‚ 78%‚ and 80% respectively. They also triumphed against Cang’s Incorporated in terms of which the students think offeres better benefitsa to their employees. Grocery stores serve as community anchors. They create jobs and provide a source of basic necessities like food and water. Therefore‚ with this in mind‚ it is essential for every possible consumer to be aware even with tiny details. In this study‚ the reporters compared two of the most frequented grocery stores in Dumaguete. According to
Premium Supermarket Supermarket Grocery store
Answer 1. SWOT analysis of The Fashion Channel The Fashion Channel (TFC) is a 24*7 cable TV network which is exclusively dedicated to fashion. It was found in 1996 and since then it has been witnessing continuous upswing. According to an annual demographic survey‚ TFC is having approximately 110 million subscribers of cable & satellite television. But‚ due to increasing competition with other fashion channels‚ it is in the need for developing a modern and updated brand strategy. SWOT analysis
Premium Marketing Advertising
Q3. What are the prospects for the industry going forward? 1.Though the average level of profitability in the pharmaceutical industry has been declining over time (In 2002‚ the average ROIC in the industry was 21.6%; by 2006‚ it had fallen to 14.5%)‚ historically‚ the pharmaceutical industry has been a profitable one. Because- Name of industry | Average ROIC(Between 2002 and 2006) | Pharmaceuticals | 16.45%(large) | computer hardware | 12.76% | Electronics | 3.88% | 2. The prospect
Premium Pharmaceutical industry Pharmacology Generic drug