A member of ComfortDelGro CASE STUDY ComfortDelGro offers efficient‚ innovative call booking services with advanced Avaya Contact Center solution Challenge Solution To maximize the profitability and operational effectiveness of ComfortDelGro’s taxi business by balancing costs management against growing customer base. ComfortDelGro looked to Avaya to improve on call automation and response time to customers‚ as well as enhance agent job satisfaction at its Customer Contact Center
Premium Computer telephony integration Call centre Customer service
Numerical Simulation of Marangoni-Driven Boundary Layer Flow Over a Flat Plate with an Imposed Temperature Distribution Abstract: A numerical algorithm is presented for studying Marangoni convection flow over a flat plate with an imposed temperature distribution. Plate temperature varies with x in the following prescribed manner: where A and k are constants. By means of similarity transformation‚ the original nonlinear partial differential equations of flow are transformed to a pair of nonlinear
Premium Temperature Thermodynamics Heat
NEGOTIATION PLANNING FORM Negotiation Simulation: Alpha-Beta Team: B ABOUT YOUR TEAM 1. What is your overall goal? Our topmost need is to attain greater scale economies in production by significantly boosting overseas sales of robots. We especially want to develop a presence in the currecnt small but rapidly growing Alphan market. We choose this goal since it is SMART. We focus on a specific goal that developing a presence Alphan market. If we can get stable sales channels and attain a
Premium Management Strategic management Organization
SPREADSHEET MODELING AND SIMULATION Spring 2014 Instructor: Yanjun Li‚ office: KRAN 422‚ phone: 494-4525‚ e-mail: li14@purdue.edu Office Hours: Tuesday 1:00 – 4:00 pm‚ or by appointment. Course Packet: The course packet contains cases and readings from various sources. Textbook: David Hartvigsen‚ SimQuick: Process Simulation with Excel‚ 2nd Edition‚ Prentice Hall‚ 2004. (ISBN: 0-13-107880-1) References: Law‚ A. M. and W. D. Kelton‚ Simulation Modeling and Analysis
Premium Simulation Microsoft Excel Spreadsheet
Choose the two (2) segments of the general environment that would rank highest in their influence on the corporation you chose. Assess how these segments affect the corporation you chose and the industry in which it operates. The two segments of the general environment that ranks highest in their influence on Netflix would be the technological segment and the demographics segment. The technological segment includes the institutions and activities involved with creating new knowledge and translating
Premium Marketing Management Blu-ray Disc
What Issues are Most Important to You? Primarily‚ we must be absolutely certain that the Houses will not be destroyed. Commercial uses are unacceptable unless they are at least as tasteful as the Grouse proposal. Any uses that have the potential to generate bad press for Mallory or Myles is not a valid option‚ while good press is an added bonus. Giving James the potential of purchasing a refurbished unit is a plus as well. A secondary concern is maximizing the sale price‚ but only if the initial
Free American films English-language films Offer and acceptance
Benihana Simulation Analysis Harvard Business Publishing has created a computer simulation to replicate the operations management decisions facing Benihana. Benihana is a teppanyaki style restaurant franchise that focuses on bringing a theatrical dinning experience to its patrons. The layout of the restaurant consists of two seating areas: the bar and the dining area. The goal of this simulation is to maximize utilization‚ throughput time and the nightly profit using different batching‚ bar sizing
Premium Profit maximization Restaurant Profit
2014William Stokes Managing Growth Simulation Introduction The working capital simulation has allowed us to analyze the financials of Sunflower Nutraceuticals Company(SNC). The decisions made by the CEO increased the working capital and maximized the overall organizational growth potentially with respect to time. Moreover in addition to various details of the SNC firm we have also examined various decisions which took place in each of the phase of SNC’s simulation which has an estimated values
Premium Accounts receivable Inventory Working capital
Simulation Quasar Following an economic analysis on the company Quasar Computers‚ based in the computer industry to understand pricing strategies and market competitiveness. First‚ identify the pricing strategies and price in each market structures: monopoly‚ oligopoly‚ monopolistic competition and perfect competition. Second‚ we describe the relationship between technology‚ research‚ development and economic efficiency and then justify the investment in these areas to maximize the economic benefits
Premium Monopoly Economics Competition
Case Incident 15 Question 3. How does the organization of the executive group create conflict? How does it reduce conflict? Conflict inside organization can be defined as the workplace issue that generates frequent expressions of emotion‚ frustration and anger. Conflict is fundamental to every functional organization. It is important to realize that conflicts are inevitable in organizational and personal life. Without conflict an organization will become stagnant‚ some times not productive
Premium Organization Management Aggression