- 15 15 - 31 31 - 33 34 - 37 1|Page 1.0 Background of The Study Our research introduces the phenomenon on the satisfaction of service quality in CIMB Bank. It consists of the background of study‚ problem statement‚ objectives of the researchers in carrying out the study and the importance of the study towards the service quality of the bank in which the study is conducted. Nowadays‚ customers all over the places are becoming more quality conscious. Hence‚ there had been an increase in customer
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best banks back then‚ Barclays began acquiring other banks across UK‚ such as Bolithos in Cornwall and the South West in 1905. By doing this Barclays became known throughout the company and so increased its market shares and profits. Whatever this company did was related to the fact that it wanted to increase its ability to perform its business effectively. Another great move made by Barclays is its acquisition of UK ’s largest bank with its head office outside of London‚ Martin ’s Bank‚ in 1969
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information is available for reconciling the Bank Statement of Texaco Company on December 31‚ 2000. (1) Cash account in ledger on 31 December should a balance of tk 12‚761.96. The Bank Statement on the same day indicated a balance of tk 9‚734.70. (2) Cash receipts of 31 December worth tk5.846.220 has been mailed to the bank on that date but did not appear among the deposits in the bank statement. (3) The paid cheque returned with the December Bank Statement disclosed two errors in the company
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Profile of EXIM Bank Export Import Bank of Bangladesh Limited (EXIM Bank) was established in the year 1999 under the leadership of Late Mr. Shahjahan Kabir‚ Founder Chairman who had a long dream of floating a commercial bank which would contribute to the socio-economic development of our country. He had a long experience as a good banker. A group of highly qualified and successful entrepreneurs joined their hands with the founder chairman to materialize his dream. Indeed‚ all of them proved themselves
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....... 11 Chapter 3: Organizational and Operational Structure of Banks .................................................................... 22 Chapter 4: Internal Control Through Inspection and Internal Audit ............................................................. 28 Chapter 5: Legal Framework and KYC Policies.......................... 35 Part II: Domain of Concurrent Audit Chapter 1: Evolution of Concurrent Audits in Banks................... 59 Chapter 2: General Guidelines on Concurrent
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BRAC Bank Limited Introduction a scheduled commercial Bank‚ commenced its business operation in Dhaka‚ Bangladesh on 4 July 2001. The Bank is mainly owned by the largest NGO in Bangladesh – BRAC. The Bank has positioned itself as anew generation Bank with a focus to meet diverse financial needs of a growing and developing economy. The Bank has embarked with an acknowledged policy to promote broad based participation in the Bangladesh economy through the provision of high quality banking service
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INTRODUCTION Oriental Bank of Commerce (OBC) was started in Lahore‚ Pakistan in 19th February of the year 1943. It made a modest beginning under its Founding Father‚ Late Rai Bahadur Lala Sohan Lal. OBC is a public sector bank engaging in monetary intermediation of commercial banks‚ saving banks and discount houses. In 1947‚ the Bank had to face the holocaust of partition. The bank was nationalized on 15 April 1980. It has its headquarters in Gurgaon‚ Haryana‚ India. Its revenue stands to be Rs
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stable in an increasingly global business environment. The Indian bankingsystem has witnessed a series of reforms in the past‚ like deregulation of interest rates‚ dilution of government stake in PSBs‚ and increased participationof private sector banks. It has also undergone rapid changes‚ reflecting a number of underlying developments. This trend has created new competitive threats as well as new opportunities. This paper aims to foresee major future banking trends‚ based on these past and current
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Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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Table of Contents CHAPTER 1.0 INTRODCUTION 1 1.1 BACKGROUND 1 1.2 EQUATORIAL COMMERCIAL BANK 2 1.3 MOTIVATION FOR UNDERTAKING THE PROJECT 3 1.4 THE PROBLEM STATEMENT 4 1.5 BENEFITS OF THE PROPOSED SYSTEM 5 1.5.1 Online Banking – How Is It Different 5 1.5.2 Why Use Online Banking 5 1.6 PROJECT OBJECTIVES 6 1.7 SYSTEM OBJECTIVES 7 1.8 SCOPE OF THE SYSTEM 7 CHAPTER 2-LITERATURE REVIEW 8 2.1 DEFINING E-BANKING/ONLINE BANKING 8 2.2 FEATURES OF ONLINE BANKING 8 2.3 E-BANKING IN DEVELOPING COUNTRIES 9
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