The Effects of Emotional Labor on Employee Work Outcomes Kay Hei-Lin Chu Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of Doctor of Philosophy In Hospitality and Tourism Management Suzanne Murrmann‚ Chair Pamela Weaver John Williams Kusum Singh Kent Murrmann May 23rd‚ 2002 Blacksburg‚ Virginia Keywords: Emotional Labor‚ Service Acting‚ Work Outcomes Copyright 2002‚ Kay H
Premium Emotion Job satisfaction
enterprises to achieve strategic advantage through improvements in customer services‚ cash management‚ and reduction in costs. (Nealon‚ 2005) This proposal will have three chapters. Chapter one will explain about the research problem‚ Chapter two will cover literature review and Chapter three research methodology. 1.2 HISTORICAL BACKGROUND OF THE STUDY 1.2.1 STANBIC BANK STANBIC is a private commercial bank that came into being in May 1995 when standard bank group acquired the operations of Meridien Biao
Premium Accounts receivable Accounts payable
Causes of Police Corruption Police Corruption doesn’t occur because of some random reason‚ it has a definite cause. Police officers would not go through these great lengths to abuse their powers without a probable reasonable cause. One thing that is for sure as far as police corruption is concern is that someone wins and someone loses. The cause of police corruption is ambiguous‚ and from the looks of it the causes and reasons varies from person to person. In the last two decades‚ research and commentary
Premium Police Police brutality
The police force and miscommunication Before we start our presentation we have a few anouncements. At first we want to thank you for coming. Setting time limits: We’ll try to keep it fairly brief‚ the duration of the presentation will be between 15 and 20 minutes. Invitation to ask questions: We’ll be happy to answer any questions at the end. Giving an outline: We have divided our presentation in six chapters: * We’ll start with an introduction in chapter one; * Chapter two is about
Premium Police Communication Graphic communication
concept Brandequityas a relational TimAmbler (in Received revisedform):22nd February‚1995 Tim Ambler is Grand Metropolitan Senior Research Fellow at the London Business School‚ where his prime focus for research and teaching is the management of international brands. Before taking up his appointment he was Joint Managing Director of lnternational Distillers and Vintners Ltd. He is also a consultant to the Grand Met‚ The Century Council in Los Angeles and smaller companies for strategy
Premium Marketing
University of Wollongong Research Online Faculty of Business - Accounting & Finance Working Papers 1992 Faculty of Business Ethical Issues and Practising Accountants’ Perceptions of the Code of Ethics: Some Malaysian Evidence L. C. Choo University of Malaya Publication Details This working paper was originally published as Choo‚ LC‚ Ethical Issues and Practising Accountants’ Perceptions of the Code of Ethics: Some Malaysian Evidence‚ Accounting & Finance Working Paper 92/36‚ School of Accounting
Premium Ethics Business ethics Ethical code
Their First Century and the New Era By Peter Horne‚ Ph.D.‚ Professor‚ Mercer County Community College‚ Trenton‚ New Jersey | | ver since the founding of police departments in the United States in the mid-19th century‚ policing has been viewed by most people as a traditionally male occupation. Men still are the overwhelming majority of police officers‚ and this will continue to be so in the immediate future. Women in policing now make up approximately 13-14 percent of all employees‚ and the women
Premium Police
FINANCE 211T MWF 5-6 P.M. Submitted to: Professor Andres J. Teves Japanese Central Bank Research Project Maniego‚ Ronilyn C. BSTM-3T Key Activities of Japan’s Central Bank‚ Bank of Japan The Bank of Japan (BOJ) is the central bank of Japan. Its primary objectives are implementing monetary policy‚ issuing banknotes‚ providing settlement services and ensuring the stability of the financial system‚ managing treasury and government-related securities operations‚ and compiling data
Premium Central bank Money supply Foreign exchange market
Police Report Tomas Gonzalez‚ University of Phoenix CJA/304 February 26‚ 2013 Oscar N. Ruiz Police Report There are various types of communication used through the criminal justice process‚ considering the witness‚ prosecution‚ judge‚ and defense they all have their own element of communication to get their message across effectively and to prove their point. Communication for Prosecution and Defense The type of communication used by the prosecution or defense is typically more formal
Premium Communication Jury Writing
My acedamic research paper WASTE REDUCTION AT CHARTWELLS By ANURADHA KOLLI A Research Paper Submitted in partial fulfillment of the requirements For the degree of Masters of Science in Technology Management COMMITTEE MEMBERS Dr. Shaojun Wang Dr. Khaled Bawaneh Department of Industrial and Engineering Technology College of Science‚ Technology‚ and Agriculture Southeast Missouri State University CAPE GIRARDEAU‚ MISSOURI March 22‚ 2013 ACKNOWLEDGEMENTS I sincerely thank
Premium Value added Waste Food