problems associated with industrial relations‚ it is desirable to study its various evolutionary phases. Practically speaking‚ the growth of industrial relations in India is in no way different from that of other parts of the globe. The various stages of industrial relations progressed from primitive stage to factory or industrial capitalism stage. The emergence of tripartite consultative system and voluntary and statutory approach to industrial relations‚ immensely contributed to the growth
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There are 3 perspectives on understanding the nature of workplace rules. They usually are referred to as ‘frames of reference’. The first debate on frames of references was made by Fox (1966)‚ when he described and showed the differences between unitary and pluralist approaches. Unitary approach is the system based on employers and his employees’ identity of interest. There is only one source of authority and one focus of loyalty. This is the reason that in unitary approach work is based on team
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Discuss a historical turning point in New Zealand Employment Relations. “Parliament‚ in the last 100 years or so‚ has a lot to say about conditions of work and the relationship between employers and their employees” (Deeks & Rasmussen‚ 2006). There have been many industrial disputes regarding the arbitration system between 1894 and 1991 which has influenced changes to New Zealand Employment Relations. One of the many industrial disputes was the waterfront industrial dispute 1951. This dispute in
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views on International relations. One must stress out that the realist theory was a very much accepted and may even still be accepted because
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What causes police brutality‚ and why are minority citizens the primary victims? The U.S. History Encyclopedia defines police brutality as the use of any force exceeding that reasonably necessary to accomplish a lawful police purpose. Most brutality began during strikes in the late 1800’s‚ early 1900’s. The strikes involved African Americans speaking out for their rights as citizens of the United States. Police brutality is one of the seven forms of police misconduct‚ the others being: false arrest
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Human Relations can be defined as the term which “covers all types of interactions among people- their conflict‚ co-operate efforts and group relationship. It is the study of why our beliefs‚ attitudes and behavior sometimes cause relationship problem in our personal lives and work related situation”. (Communication for Management‚ class notes‚ 2012) Effective human relations have an influence on our work by creating a good atmosphere‚ the climate of cooperation and trust promotes productive workers
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INDIA’S RELATIONS WITH NEIGHBOURING COUNTRIES 7 Replies India has always been known as a peace-loving country. She championed the cause of peace in the world. Being a large intry‚ India has a long border and many neighbours with whom has traditionally maintained friendly and good-neighbourly relatIons. In her relations with her neighbours‚ Indi? has been awing the five principles of the famous Panchsheel‚ which have Mid dividends. The keynote of India’s policy towards her neigh-DOUrs
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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12:33 PM Page 43 2 Human Relations Theory and People Management The minutiae of the human soul … emerged as a new domain for management Nikolas Rose Conventional textbooks often set up a simple story about organization theory which has a very appealing structure. In this story‚ there is a good guy and a bad guy. Who gets to play which role sometimes shifts‚ but most often the bad guy is the scientific management approach and the good guy is human relations theory. This is a flawed story in
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the first step the employee is given the grievance in an informal oral manner so a quick resolution can be made‚ and before a written record is established. The second step in the grievance procedure is to present the grievance to the industrial relations representative or (IR). The IR representative is familiar with the union’s contract and decides on a disciplinary action or if the grievance involves an employee discharge then the union will take it to step three. In step three the employee has
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