Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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McDonald is the largest fast food restaurant brand in the world. It provides a mass fast food service with great-tasting and high quality foods as well as speed and convenience to customers. (McDonald annual report 2013) It operates with a low variety and high volume products. Technology is used to improve operation process in order to produce standardized service to individual customer. Thus only limited customization of service‚ and limited contact between customers and staffs can be made. (Greasley
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INTRODUCTION 1 I. ENVIRONMENTAL FACTORS AFFECTING INDUSTRY 1 I.1. PESTEL ANALYSIS 1 I.2. FIVE FORCES MODEL 3 II. IMPLICATIONS OF CHANGING BUSINESS ENVIRONMENT 4 III. USE AND LIMITATIONS OF TOOLS APPLIED 5 III.1. USE AND LIMITATIONS OF PESTEL 5 III.2. USE AND LIMITATIONS OF FIVE FORCES MODEL 6 SUMMARY 6 APPENDIX 1 8 APPENDIX 2 9 REFERENCES 10 INTRODUCTION The origin of the modern pharmaceutical
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1. TAYLOR PRINCIPLESIN McDONALDS MADE BY : MEENAKSHI AWANA (MBA/4505/11) 2. ABOUT MCDONALDS•McDonalds Corporation is the worlds largestchain of hamburger fast food restaurant• Serving around 64 million customers daily• Headquartered in the United States• The business began in 1940‚ with a restaurantopened by brothers Richard and MauriceMcDonald 3. The Principles of ScientificManagement Published by Frederick Winslow Taylor in 1911. He is often called "The Father of Scientific Management.“ His
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MARKTING MANAGEMENT GROUP COURSE WORK Contents: SectionⅠ Outline question-----------------------------------------------3 - 6 SectionⅡ S.H.E Chocolates Shop-------------------------------------7- 26 Section Ⅲ Contribution of group member-------------------------------27 Section Ⅳ Completed questionnaires------------------------------------28 Course
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strive toward a sustainable future – for our company and the communities in which we operate‚” (McDonalds‚ 2012). McDonald’s suppliers must meet high quality standards to operate within the supply chain. These expectations will influence and impact procurement strategies‚ policies‚ and procedures – domestically and internationally. Expectations Expectations both domestic and globally are a focus for McDonalds‚ if the products are not there for the consumer they can lose faith in the company. The Procurement
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Running Head: MARKETING SWOT Analysis Answer 1. The company so selected for the sake of carrying upon SWOT Analysis is McDonalds. The company is found to run its food outlets all around the globe. It basically deals in fast-foods. The customers serve to be the main aspect for the company. It used to collect feedback from the customers on a regular basis. The SWOT Analysis is the tool that is used from the point of developing pertinent knowledge about company’s position in the market. From this
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Strategic Profile The internationally known golden arches of McDonald’s were born in 1948 when the McDonald brothers of San Bernardino‚ California opened the first McDonald’s restaurant . The original restaurant provided the theme of hamburgers‚ fries and milkshakes that has become a staple of Americana fare. Later in 1961‚ Ray A. Kroc bought out the McDonald brothers and started to sell the restaurant franchises. Currently‚ McDonald’s has grown to over 34‚000 locations in over 118 countries
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HISTORY OF MC DONALD Dick and Mac Mcdonald were two brothers who started the McDonald’s brand in California after moving their hotdog stand to San Bernadino from Monrovia Airport. After realizing that hamburgers were their most popular product‚ the brothers reinvented their restaurant using their Speedee Service System in 1948. It was a concept that created a production line of hamburgers that were made before being ordered. This concept pioneered the fast food industry and was in complete contrast
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take the hamburger business more seriously than anyone else." Kroc was a perfectionist. From the day he opened his first restaurant‚ he vowed to give his customers high quality products‚ served quickly --and with a smile‚ in a clean and pleasant environment‚ and all at a fair price. Quality‚ Service‚ Cleanliness and Value (QSC&V) became the philosophy that drove McDonald’s business. McDonald’s Quality Management instills the culture of quality through such principles as being customer driven
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