SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through
Premium Nonverbal communication Service system
INTRODUCTION TO HOTEL MANAGEMENT IHM110 Week 2: Introduction to Hospitality Industry and the Origin of the Hotel IHM 110 Outline • Meaning and definition of Hospitality industry • The origin of the hotel • What service the industry provides and who it provides for • Characteristics of the hospitality industry IHM 110 What is the meaning of HOSPITALITY “The friendly reception and treatment of guest or stranger” ____________ “The act of kindness in welcoming and looking after the basic needs
Premium Hotel
THE HOSPITALITY INDUSTRY AND YOU What is hospitality management.- Most people think the hospitality industry the usually think of hotels and restaurants . However the true meaning of hospitality is much broader means the reception end entertainment of guests ‚ visitors or strangers with liberality and good will. Hospitality not only includes hotels and restaurants but also refers to the other kinds of institutions that offer shelter food or both to people away from their homes. The hospitality
Premium Management The Guest Hotel
Date: l7 May 2010Submitted to: Academic office Mr. Jeroen Greven | Abstract This report comprises the concept about new innovation: “The client information system”; that we want to apply to the market for the purpose of serving hospitality industry. The report includes 6 major parts: Introduction of the product; the second part is literature preview based on the qualitative method of filtering information‚ to come up with the better possible ideas for our innovation. The next part
Premium Scientific method Research Management
Changing Role of Hospitality IT Hospitality Industry information management systems have evolved since the days of handwritten paper ledgers and hotel phone operators. Modern hospitality managers such as hotel and restaurant managers have powerful tools at their disposal‚ which enable them to gain a complete picture in regards to the organization’s financial and operational situation with the click of a few links. The demand for hospitality services has continued to expand throughout the course
Premium Management Information Information systems
Political‚ legal and social factors impacting LLC and IAG The following report will consist of some of the social‚ political and legal factors that could potentially affect Leeds City College and International Airlines Group as a business. I will also go over which factors are having the most significant impact on the business and how the businesses are trying to adapt and change in order to try and negate the impact of these factors and how they may capitalize on some. International Airlines Group
Premium Airline
sector. The hospitality industry relies heavily on tourism and is the driving force behind sectors such as food and beverage as well as the hotel industry. It is imperative that all of these industries work in a cohesive fashion because if one fails‚ so goes the others. When a country experiences a growth in tourism there is automatically an increase in food and beverage and the hotel sector among others. There are both positive and negative effects to the linkage in the hospitality industry and
Premium Hotel Tourism Hospitality industry
known for a lot of things‚ amazing sweet tea‚ good barbeque‚ but have you ever thought about southern hospitality? No‚ it isn’t one of Ludacris’s albums‚ well‚ not in this sense anyway. Southern Hospitality to me is defined as people being willing enough to volunteer their time‚ homes‚ churches‚ etc to the community‚ or even country. Tennessee in particular is well known for their southern hospitality‚ and willingness to volunteer. We’re called the Volunteer State because in the War of 1812 and the
Premium Southern United States United States Native Americans in the United States
The Tradition of Southern Hospitality “Southern hospitality… not a tangible thing‚ but an attitude which has been ingrained in southerners forever…” Bee Jackson. Bee Jackson states southern hospitality in perfect truth. Just as a bee’s instinct instructs the bee to concoct honey‚ so the culture dictates the hospitality of the south. I believe that the Gospel‚ taught from the pulpits of the many southern churches‚ inspires this hospitality. My southern experiences fill my mind with memories
Premium Family Mother Marriage
History of the Hospitality Industry In this lens‚ the rapidly-growing hospitality industry is discussed. ’History of the Hospitality Industry’ takes a look at where the hospitality industry came from and where it is headed. History of the Hospitality Industry Why do we care? As many scholars begin to look for jobs in a market economy that seems to shrink every day‚ it is good to see a glimmer of hope. As many top corporations in every sector struggle to make a profit‚ the hospitality industry actually
Premium Middle Ages Hospitality industry Dark Ages