International Journal of Business and Social Science Vol. 3 No. 3; February 2012 CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN THE SECTOR OF BANKING Assist. Prof. Dr. Duygu KOÇOĞLU* Sevcan KIRMACI Abstract In the centre of marketing activities today is the customer satisfaction. For the banks to be successful in the intensively competitive environment‚ they are bound to attach importance to customer satisfaction. The purpose of the present study is to reveal the relationship
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critical concern Political environment has a very important impact on every business operation no matter what its size‚ its area of operation. Whether the company is domestic‚ national‚ international‚ large or small political factors of the country it is located in will have an impact on it. And the most crucial & unavoidable realities of international business are that both host and home governments are integral partners. Reflected in its policies and attitudes toward business are a governments
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products. Manufacturing units in over 17 countries. Well organized objectives for domestic & international projects. R & D in 3 countries Better quality of products and services. Integrated Policy management. Well implemented Product division concept. Answer 2: Company: They have no investment outside of their home country. Do not have branches or subsidiaries out of their country. Will handle business only in the domestic market. Multinational company: have investment in other countries
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The Association of Business Executives QCF International Business Case Study Fiat Automobiles S.p.A Tuesday 4 June 2013‚ Afternoon This is an open-book examination‚ and you may consult any previously prepared written material or texts during the examination. Only answers that are written during the examination in the answer book supplied by the examination centre will be marked. 6IBCS0613 © ABE 2013 J/601/2793 Notes l As in real life‚ anomalies may be found in this Case Study
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UNIVERISTY OF GEORGIA ROBINSON-COLLEGE OF BUSINESS THE EXPLOSION OF COTE D’IVOIRY OIL EXPORTING ERA AN THANH NGUYEN STUDENT NUMBER Part 1. Country Background: Have you ever asked yourself where most of the cocoa products that you are consuming everyday come from? There is a country located in the west of Africa called Cote d’Ivoire. It is famous for the world’s largest exporter of cocoa. The country has the area of
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International Management Case Analysis: Argentina Suites What are some of the major problems facing Argentina Suites? Argentina Suites faced many problems from the beginning idea to convert a 75‚000-square foot building into a hotel. The owner‚ Abraham Sinclair decided to enter the hotel business with no market research‚ no hospitality experience‚ and rough financial projections. The decision to enter a market without knowing what ones getting into‚ led to major problems facing Argentina
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Nike: The Sweatshop Debate Nike is a Global Force and leading force for globalization in the world. Nike outsources its manufacturing and employs over 600 thousand workers throughout the world in over 600 factories. Nike has 20 billion in revenues each year and its brand has become one of the most recognized symbols in the world today. Nike focuses on marketing and design and employs such star athletes as Michael Jordan‚ Tiger Woods‚ Carmelo Anthony and Kobe Bryant to market its products. Nike
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that‚ instead) and write the following regarding it: 1. State the administrative agency which controls the regulation. Explain why this agency and your proposed regulation interests you (briefly). Will this proposed regulation affect you or the business in which you are working? If so‚ how? Submit a copy of the proposed regulation along with your responses to these five questions. The proposed regulation can be submitted as either a separate Word document (.doc) or Adobe file (.pdf). This means
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Case Discussion Questions 1. A green field development can be a best way to reduce labor costs. Intel could employ well- educated‚ reliable workers inexpensively in Costa Rica through the development of green field. 2. The international site selection team is important for Intel because they should identify and collect the technical‚ economic‚ and environmental protection criteria‚ develop an evaluation plan‚ evaluate proposed sites‚ identify alternatives that meet the purpose and need for
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FINS3616 International Business Finance - Week 4 A. Conceptual questions 1. What is a forward exchange rate? 2. If the yen is selling at a premium relative to the euro in the forward market‚ is the forward price of EUR per JPY larger or smaller than the spot price of EUR per JPY? 3. If you are a U.S. firm and owe someone ¥10‚000‚000 in 180 days‚ what is your transaction exchange risk? 4. If the spot exchange rate of the yen relative to the dollar is ¥105.75‚ and the
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