an extension of probation and 5% leave. Senior managers at SIA believe that everyone‚ no matter how senior‚ has a training and development plan with clear goals. The famous ‘‘Singapore Girl’’ undergoes training for 15 weeks‚ longer than any other airline and almost twice as long as the industry average of 2 months. Thistraining includes not only functional skills such as food and beverage serving and safety training‚ but also soft skills of personal interaction‚ personal poise‚ grooming and deportment
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Running head: SOUTHWEST AIRLINES Southwest Airlines William F. White Grand Canyon University Introduction Southwest Airlines took their first flight in June 18‚ 1971. The company got underway more then four years earlier but had a number of tough lawsuits against them before they were able to get their first plane up in the air. Southwest Airlines began serving the Texas cities of Dallas‚ Houston and San Antonio. And then in 1979‚ Southwest Airlines finally made their first voyage outside
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Malaysia is among dozens of countries are adopting the concept of the emergence of feudalism in his capacity as a federal state. Since our country‚ Malaysia gained independence in 1957‚ the concept of federalism that underlies the idea of merging states in Peninsular Malaysia‚ Sarawak and Sabah have sparked idealism existence of central government and state governments. The birth of the uniqueness of Malaysia is a federal state. ’Federation’‚ means an association which has a central government and
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Strategic Management “American Airlines ” Case Study Strategic Management Prepared By Fathi Salem Mohammed Abdulla 2009 37 Introduction American Airlines‚ Inc. (AA) is a major airline of the United States. It is the world ’s largest airline in passenger miles transported and passenger fleet size; second largest‚ behind FedEx Express‚ in aircraft operated; and second behind Air France-KLM in operating revenues. A subsidiary of the AMR Corporation‚ the airline is headquartered in Fort Worth
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Wendy Galindo Southwest Airlines I. Introduction: Southwest airlines performance in recent years has been outstanding compared to the rest of the airline industry. The company has maintained a stable increase of income‚ having year over year profitability since 1973‚ despite the fact that industry where it competes is characterized by being vulnerable to the recent downward economics and an intense rivalry between competitors. Southwest is one of the US largest airline carriers in terms of domestic
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Airline Industry Analysis Page 1 of 15 Memorandum Date: Subject: To: From: July 13‚ 2009 Airline Industry Analysis Dr. Matt Ford Adam Brown‚ Radmila Gogzheyan‚ Greg Huwel‚ Marie Meininger‚ Josh Riedel‚ Christina Ryan Introduction The following is an analysis of the airline industry. Using collected information and Porter’s “Five Forces” model‚ we will provide information about the attractiveness of the airline industry and provide a recommendation based on that information. Industry Background
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AEA 11‚5 9‚4 8‚3 TK 26‚6 35‚3 29‚9 2009 AEA -5‚8 -4‚2 -4‚5 TK 15‚8 15‚2 19‚0 2010 PAX Middle East 2007 4‚1 4‚2 5‚1 15‚5 11‚6 13‚8 -1‚7 3‚0 1‚2 12‚3 19‚7 24‚3 AEA TK AEA TK 2008 2009 AEA TK 2010 PAX Source: AEA= Association of European Airlines (Scheduled Traffic) AEA 7‚6 12‚6 6‚1 14‚0 13‚6 15‚7 8‚2 0‚8 3‚8 TK ASK 2‚7 0‚0 2‚6 8‚9 1H’11 22‚0 17‚4 AEA RPK AEA TK AEA -10 20 9‚9 11‚8 9‚2 30 11‚7 17‚4 18‚0 50 ASK 1H’11 RPK 9‚0 10‚4 9‚1 10 20 30 -10 0
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The airline was formed by the Dubai Government under a management agreement with Pakistan International Airlines (PIA) Using a PIA leased 737 and A300. On 25th October 1985‚ Emirates flew its first routes out of Dubai. In 1987 flights were started to London‚ Frankfurt and Istanbul. In 1992 Emirates Airlines expanded its services to Djakarta‚ Paris‚ Rome and Zurich. With a fleet of 113 aircraft‚ Emirates currently fly to over 100 destinations in 62 countries around the world. Unlike many other
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CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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Southwest Airlines? How does this differ from the business model used at many other airlines‚ such as United and American Airlines? The business model that Southwest airline uses can be characterize as "keep it simple" that are they don’t fly everywhere they employ a point to point route system‚ no seating class distinctions‚ no choices on type of aircraft and simplest pricing structure. Southwest Airlines flies point to point which a lot differ from other operators like American Airlines and United
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