THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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known for having poor customer service. Some of the bad customer service areas at Walmart are in the electronic department where there is only one cashier‚ their customer service department only has one cashier‚ the self-checkout lines does not always accept cash‚ debit‚ and credit‚ and they never have enough cashiers staffed leading to extremely long lines. Walmart will benefit from benchmarking because they can earn the customers trust and help build morale‚ bringing their customers back to shop
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FILM ESSAY 3: PAUL RUSESABAGINA: KIGALI’S HOTEL HERO Hotel Rwanda was a tragic true story about Paul Rusesabagina‚ a manager of a 4 star luxury hotel in Kigali‚ who attempts to save as many Tutsi people as he could by keeping them safe inside his hotel. In Rwanda‚ there was a tremendous amount of violence against the Tutsi minority in 1994. Paul‚ who was Hutu‚ was still extremely concerned because his wife‚ Tatiana‚ was Tutsi‚ which also made his children mixed. This made his wife and children
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For replacement credit‚ I watched the film‚ Hotel Rwanda. In this reaction paper I will write my impressions and reaction to the film‚ as well as address the film as it relates to the concepts of human geography that I have learned over the semester. The movie is about the genocide in Rwanda in 1994. The movie shows how Hutu extremists mass murdered the Tutsi population and how one Hutu named Paul Rusesabagina‚ a hotel manager‚ helped save the lives of his friends and family and over one
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Nazi genocide and the reign of terror Hitler inflicted on the Jews during WWII is not unique. Rwanda suffered an equally brutal reign of terror in 1994. However‚ not many people are aware of the genocide. It was not until the film “Hotel Rwanda” by Terry George‚ was released as a direct result of the genocide that the world took cognisance of this atrocity. To what extent does the film‚ “Hotel Rwanda” by Terry George accurately portray the events of the Rwandan genocide? By analysing the incidents
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Night and Hotel Rwanda Similarities Throughout the course of humanity‚ we have experienced terrible transgressions in our society. Although they took place sixty-one years apart‚ similar horrific events from the Holocaust (1933-1945) and the Rwandan Genocide (1994) occurred. In Night‚ the Holocaust was the systematic‚ bureaucratic‚ state sponsored persecution and murder of approximately 6 million Jews by the Nazi regime and its collaborators. The Nazis believed they were “racially superior”
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premium segment of the hotel industry. We have carried out Porter’s Five Forces Model analysis of the premium segment of the hotel industry and compared it with some industries like IT‚ Cement and Textiles which have shown growth potential in recent times. This has been carried out to give an idea of the forces relative to other industries for an investor. Next‚ we identified some of the dimensions of strategy for the industry and analyzed the major players in the industry based on these dimensions
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AIRBNB The hotel industry is a saturated industry that normally requires firms to maintain substantial overhead‚ substantial capital property‚ and brand reputation to successfully compete for fluctuating market shares. As a result‚ rivalry is high and there is little room for new entrants in the fiercely competitive and economically sensitive hotel industry. That being said‚ Airbnb has created a market that enables almost anyone who owns sleeping space to become a competitor to hotels and traditional
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Hotel Rwanda The Hutu’s and Tutsi’s once lived in harmony in Central Africa. They lived as one group until the Germans sold the country to Belgium in 1916. Independence changed everything for the two denominations; the Belgians chose the Tutsi’s to lead the country because they were similar to Europeans‚ and the Hutu’s as farmers and other workers. The Belgians used the technique of divide and conquer to stay out of the conflicts between the two clans. The Hutu’s blamed the Tutsi’s for almost
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Hotel Rwanda is based on a the massacre that happened in the 1900s in the country of Rwanda. In the movie‚ Paul Rusesabagina played by Don Cheadle was a hotel manager for Hôtel des Mille Collines (Hotel Rwanda. (n.d.). Retrieved October 5‚ 2015.) during the genocide. In the 1990s the population of the Rwanda was overtaken by Hutus; about 85% and 14% of Tutsi‚ A number of Hutus believed they were the superior race over the Tutsi. The Hutus considered the Tutsi as “inhuman” and wanted to get rid of
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