COMM 2030 Fall 2013 Midterm Review Chapter 1: Be able to answer the following questions: What are the four elements of a problem-solving group‚ and what does each element entail? 1. 3 or more people up to about 15 2. Sharing a common task 3. Interacting face to face (or at least in real time) 4. Influencing one another What are the four characteristics of a system‚ and what does each characteristic entail? 1. Interdependence: each part relies on one another *Synergy: sum of
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Active Listening: Active listening is a way of listening that focuses entirely on what the other person is saying. The listener confirms understanding of both the content of the message and the emotions and feelings underlying the message to ensure comprehension. Active listeners reflect on what is being said through their body language. An active listener holds good eye contact‚ orients toward the speaker with their head or torso and nods their head appropriately. Passive Listening: Passive
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a. Define what is meant by communication ( 2 Marks) b. Explain the purposes of communication ( 4 marks) 2. a. Explain the difference between hearing and listening? ( 2 marks ) b. Write the four types of interference in communication (4 marks) 3. a. Define active listening? ( 2 marks) b. Write four tips for active listening ( 4 marks) 4. Give three examples for each ( 6 marks) Macro markers Micro markers 1. 1. 2. 2. 3. 3. 5. List down six ways on how you could improve
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actions take place by the client in the middle stage and when he becomes capable of handling his life‚ counselor gradually terminates the relationship. I could derived from the interview that counselor needs to have active listening skills and empathetic approach towards client. Listening to them with open mind and giving space to express them is the key. Talking to Dr. Duncan I learnt that I need learn to be detached from the client and holding a supportive space for them. By not having a personal
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one word; yet‚ with one simple look or facial expression‚ they can communicate. A key to having an effective communication skill is by having good listening skills. The four stages of the listening process are simple to remember‚ (1) attending‚ (2) interpreting‚ (3) responding‚ and (4) remembering. (Dobkin and Pace‚ pg. 117) The listening process begins when we actively select‚ or attend to‚ stimuli in our environment. (Dobkin and Pace‚ pg. 117) Many things can affect the way one can perceive
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what matters most. The book provides information on how to have hard conversations‚ improve listening and problem solving skills. It is applicable in our personal and business life. Essential Information: Difficult Conversations How to Discuss What Matters Most Stone‚ D.‚ Patton‚ B.‚ & Heen‚ S. (1999) New York‚ New York: Penguin. ISBN0-670-88339-5 Outline of the Thesis: General Subject Matter: Business communication Theme: Communication during uncomfortable conversations. Thesis:
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Mindfulness is paying attention in a particular way: on purpose‚ in the present moment‚ and is non-judgmentally (Lucas‚ 2012). According to Marsha Lucas‚ Ph. D Psychologist and author of Rewire Your Brain for Love‚ if you practice being mindful it will help to set the tone of the nervous system for the rest of the day‚ and increase the likelihood of other mindfulness moments. For example‚ prior to beginning my shifts I will often find myself daydreaming while having a cup of tea‚ waiting in line
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THE STATE BAR OF CALIFORNIA 84th Annual Meeting Program 138 Dealing with Difficult Clients and Opposing Counsel: Successful Strategies and Tactics Saturday‚ September 17‚ 2011 4:15 p.m.-5:15 p.m. Sponsored by the Solo and Small Firm Section The State Bar of California and the Office of Section Education and Meeting Services are approved State Bar of California MCLE providers. Points of view or opinions expressed in these pages are those of the speaker(s) and/or author(s). They have
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list below • Confidentiality; do not share clients information unless they are in danger of themselves • N.V.C (non verbal communication) • S.O.L.E.R (sitting squarely‚ open posture‚ Leaning forward) • Listening techniques‚ active listening skills • Self Actualisation (Maslow’s Hierarchy of basic needs) • Counsellor’s introduction for a session • Focusing • Managed silence • Boundaries • Rapport building • A.G.E (acceptance
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Institute of Judicial Studies Handout 1 Albert Mehrabian Communication Studies 1. Albert Mehrabian is currently Professor Emeritus of Psychology‚ UCLA. He is most well known for his publications on the relative importance of verbal and nonverbal messages. Mehrabian comes to two main conclusions in his studies: 1. There are basically three elements in any face-to-face communication: • • • Words Tone of voice Nonverbal behaviour 2. The non-verbal elements are particularly important for communicating
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