Outline the key factors of active listening and the importance of using it. Active listening is an important skill to have and use as it helps to build a mutual understanding and respect between the communicator and the receiver. It is a structured form of listening and responding that focuses the attention on the speaker and is a skill developed only by practice. The key factors that contribute to the ability to be an active listener are: 1. Know why you are listening: to understand the situation
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CheckPoint: Group Communication From a business aspect‚ group communication is an essential part of business that involves multiple people collaborating on a specific assignment‚ aimed at achieving a certain goal. Individual communication is different as it generally includes two people working together to complete a project or projects. In group communication‚ all members have individual responsibilities and each one is assigned to a particular task. It is possible to elect a leader who may do
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1. The CEO of a company tells her employees that “the organization is going to be restructuring each department” rather than saying “there are going to be layoffs in each department.” This is an example of [A] euphemisms. [B] equivocations. [C] abstractions. [D] jargon. 2. The average listener can understand up to how many words per minute? [A] 1‚000 [B] 600 [C] 300 [D] 140 3. govern how words sound when pronounced. [A] Phonological rules
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MEMO To: New Manager From: Team B Subject: Introducing new employee’s to their teammates Date: January 21‚ 2013 First of all welcome to the company we are happy to have you. I know coming in to this job it may be hard at first to get the hang of things so I put together a few pointers for you that might help you out getting started. As a new leader it is important to gain your employees trust. There are five key dimensions of trust and they are integrity‚ competence‚ consistency‚ loyalty‚
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1.1 The three stages of a counselling skills session are the beginning; here‚ the ‘ice’ is broken and the listener should try to make the speaker feel at ease. An introduction is made which helps the speaker understand what counselling skills are and the process of using them. Reference should be made to the BACP framework and the speaker should be invited in by use of gentle questioning. The beginning also gives the speaker the chance to introduce the topic they wish to discuss‚ and the listener
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Interpersonal Communications instructed me to review conversations that I had with two different people‚ one person I enjoyed being around and the second with someone I am not comfortable being around. For the exercise‚ I am to analyze my nonverbal listening behavior exhibited during these conversations to determine my strengths and areas I need to improve upon. The first conversation was with my friend Dave whom I have known for 12 years and I feel very comfortable around him. The conversation took
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Jim and Irene live in an apartment with their two children and maid. The both enjoy listening to the radio. One day the radio breaks beyond repair‚ so Jim tells Irene he is going to surprise her with a new one the following day. When the radio arrives Irene describes it as an ugly large piece of gumwood cabinet. After listening to the radio for awhile Irene realizes it has a lot of interference with the outside appliances which Jim has repaired. After the radio is repaired Irene begins to listen
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empowerment of Staff Non-judgemental / constructive criticism. People learn best when they are enjoying themselves. We will exhort our Team to identify and exercise their specific God-directed role(s) 3. Staff Training/courses 4. To have active listening Skills 5. Consider every ones opinions /values has important 6. Coordinate the activities that involve hospitality‚ PR‚ Stewardship and care ministries. 7. Be alert to the needs of the church membership and ways to serve those needs. 8. Increased
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The purpose of this essay is to analyse a face to face interaction between myself and a client during the course of the Counselling Skills programme. Extracts of verbatim will be used in order to demonstrate different counselling skills that were used throughout the practice session. I will then go on to do a critical analysis of the skills used‚ and will conclude with a discussion about my personal development throughout the course. After setting the scene with my client and talking through the
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Week Starting Learning Objectives Evidence of Success In class contact hours & Assessments (48 hours) Independent Learning (52 hours) G&V: CAE UI p. 92 activity 1 ex. 1.2‚ 2.1& p. 93 ex. 4. W& G & V: e-learning review essay writing. http://www.victoria.ac.nz/llc/academic -writing/tpara1.html http://www.victoria.ac.nz/llc/academic -writing/tpara2.html W: Exercises on thesis statement: http://www.mhhe.com/socscience/engl ish/langan/sentence_skills/exercises/c h03/p1exd.htm R&V: Alligator Blood
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