Unit 4: Customer Service Name: Tinaya Bromfield Term: Spring 2017 AC 3.1. Assess sources of information on customer requirements and satisfaction levels Stated by the (businessdictionary.com) customer service are specific attributes and determinations of a decent or administration as controlled by a client. While customer satisfaction is Consumer loyalty is a conceptual idea and includes such components as the nature of the item‚ the nature of the administration gave the environment of the area
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UNIT 6: WORKING TOGETHER FOR THE BENEFIT OF CHILDREN AND YOUNG CHILDREN 1.3: FUNCTIONS OF EXTERNAL AGENCIES I have a responsibility to help the children in my care achieve the 5 outcomes of the UK Government Initiative Every Child Matters (ECM) – Be Healthy‚ Stay Safe‚ Enjoy & Achieve‚ Make a positive contribution and Achieve economic wellbeing. It is important that I contact and utilise other professionals to help achieve these outcomes. This is
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SUPPORTING TEACHING AND LEARNING IN SCHOOLS LEVEL 3 (DIPLOMA) Understand how to safeguard the well being of children and young people |CYP3.4 1.1 Outline current legislation guidelines‚ policies and procedures for safeguarding children and young people. Legislation covering child protection can be divided into two main types‚ criminal law‚ dealing with people who have offended or are at risk of offending against children‚ and civil law‚ which is divided into public law and private
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Extended assignment T7: Work to support children and young people in change and transition. D Criteria For this extended assignment I have decided to look at children transitioning from day nursery to school. Transitioning from one place to another can be scary for small children so it is important that we support the children through the transition. Moving from nursery to school can be quite scary for children because they are two different settings. A nursery is a much smaller setting that
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Assignment 1 – Roles‚ Responsibilities & Relationships. 1. Evaluation of training role. Working as an operations trainer for Airline Services Ltd (ASL)‚ my job is to travel around to many of the UK’s major airports to deliver training and development of front line staff. Training within the aviation industry is of critical importance as many of our staff work in a hazardous environment involving live aircraft and heavy machinery. A great deal of the training I deliver is directly related to
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Student Handbook Caring for Children and Young People. Once you have read this handbook‚ it will help you understand why many children often end up being looked after by other people rather than their parents. When a child ends up getting” looked after” it means the local authority has placed a care order to be put in place for them to be placed in someone else’s care. There are two types of care that a child can enter into. One is voluntary where their parents put them in care because
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CYPCore32-3.1 Explain the features of an environment or service that promotes the development of children and young people. Play areas both indoor and outdoor always attract children and is an excellent source to encourage them to use their learning senses‚ abilities and skills. Number of different entertaining and creative play opportunities should be provided by the practitioners which make these areas interesting and virtually appealing. Practitioners and play areas should be well planned
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1.3 Analyse how national and local guidelines‚ policies and procedures for safeguarding affect day to day work with children and young people The LSCB is responsible for ensuring that all agencies and departments that work with children and young people in the Borough ‚ work in unity to support the welfare and safety of children in that area.. To ensure that work is carried out in an effective manner the LSCB coordinate the work of local agencies to provide a more optimistic outcome in regards
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LO 1.1 1.2 What is meant by a positive environment? Everybody is affected by the environment they are in. Physical surrounding affect how we all feel and how comfortable we are‚ how we relate to others and how successfully we accomplish goals we have. For young children the environment is particularly important. The size of a classroom and outdoor play areas. The colours of the walls‚ type of furniture and flooring‚ the amount of light and windows can all influence how children learn. These factors
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Understand How to Support Positive Outcome for Children and Young People. Outcome 2: Understand how practitioners can make a positive difference in outcomes for children and young people. Question 1: Identify the positive outcomes for children and young people that practitioners should be striving to achieve. As we already discussed this in one of the five outcomes in Every Child Matters. As a qualified child care worker I should be aware and make positive contribution in the entire are of child
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