INTERNATIONAL ASSIGNMENTS B. Sebastian Reiche & Anne-Wil Harzing Version September 2008 Published in A.-W.K. Harzing‚ & A. Pinnington (Eds.)‚ International Human Resource Management (3rd ed.). London: Sage. Copyright © 2007-2010 Sebastian Reiche and Anne-Wil Harzing. All rights reserved. B. Sebastian Reiche‚ PhD Assistant Professor IESE Business School Department of Managing People in Organizations Ave. Pearson‚ 21 Barcelona 08034‚ Spain Tel: +34 93 602 4491 Fax: +34 93 253 4343 E-mail:
Premium Management
1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
Premium Economy Service system Services management and marketing
Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
Premium Dot-com bubble Venture capital
science to create the best laundry solutions for clients across India and the world. SPINZONE dry cleaning is a concept of Cleaning Services available to individuals and families‚ including dry cleaning and laundry. Spinzone dry cleaning intends to offer affordable "luxury" cleaning to all. Quality is made available to everybody. Spin zone dry cleaning is the best service provider in your area. The core business is the cleaning of clothes. Our professional team is taking care of each item with a great
Premium Laundry
Jollibee foods corporationProtected by his office air conditioner from manila’s humid august air‚ in mid-1997‚ Manolo P.( “Noli”) Tingzon pondered an analysis of d emographic trends in California. As the new head of Jollibee’s international division‚ he wondered if Philippine hamburger chain could appeal tomainstream America consumers or whether the chain’s proposed U.S. operations could succeed by focusing on recent immigrants and Philippine expatriates. On the other side of thepacific
Premium
Airlines and GoAir. All this was due to well planned service model and its efficient operations by its staff. SpiceJet has passenger service as well as cargo services on the same flight. It connects major cities in India including all Tier 1 cities and major tier 2 cities. It also has a few international flights. Cargo transportation accounts to major revenue creation but the brand name has been created due to its passenger transportation service model. SpiceJet has around 2500 employees on its roll
Premium Low-cost carrier Airline Customer
grocery retail"‚ India Retail Forum and Images Multimedia‚ pp.74-7. Kakkar‚ S. (2008)‚ "The future of kirana stores and implications for national brands"‚ 9th Marketing and Retail Conclave Manivannan‚ L Maruyama‚ M.‚ Trung‚ L.V. (2007)‚ "Traditional bazaar or supermarkets: a probit analysis of affluent consumer perceptions in Hanoi"‚ The International Review of Retail‚ Distribution and Consumer Research‚ July‚ Vol. 17 No.3‚ pp.233-52. Narayana Reddy‚ P.‚ 2004‚ Efficiency benefits possesses on to consumers:
Premium Retailing Shopping mall
Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
Premium Marketing
Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
Premium Marketing Service system Service
Banyan Tree Hotel and Resorts John Kaendera MBA6400 International Marketing Professor Paul Herbig 7-10-2010 Introduction Banyan Tree Hotel and Resorts Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy‚ Banyan Tree had launched new brands and brand extensions that included resorts‚ spas‚ retail outlets‚ and even museum shops. The company had to contemplate how to manage its brand portfolio and expand
Premium Branding Brand Brand equity