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    Business Process Modeling

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    Journal of the Association for Information Systems Research Article Business Process Modeling- A Comparative Analysis* Jan Recker Faculty of Science and Technology Queensland University of Technology j.recker@qut.edu.au Michael Rosemann Faculty of Science and Technology Queensland University of Technology m.rosemann@qut.edu.au Marta Indulska UQ Business School The University of Queensland m.indulska@business.uq.edu.au Peter Green UQ Business School The University of Queensland

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    8 Industry Evolution and Strategic Change No company ever stops changing . . . Each new generation must meet changes—in the automotive market‚ in the general administration of the enterprise‚ and in the involvement of the corporation in a changing world. The work of creating goes on. —ALFRED P. SLOAN JR.‚ PRESIDENT OF GENERAL MOTORS 1923–37‚ CHAIRMAN 1937–56 It is not the strongest of the species that survive‚ nor the most intelligent‚ but the one that is most responsive to change. —CHARLES

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    Ritva Laakso-Manninen Riitta Viitala COMPETENCE MANAGEMENT and HUMAN RESOURCE DEVELOPMENT A theoretical framework for understanding the practices of modern Finnish organisations HAAGA-HELIA RESEARCH 1/2007 Ritva Laakso-Manninen Riitta Viitala COMPETENCE MANAGEMENT and HUMAN RESOURCE DEVELOPMENT A theoretical framework for understanding the practices of modern Finnish organisations Haaga-Helia 2007 Sales of the publication HAAGA-HELIA University of Applied Sciences Contact Centre

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    chapter3 Are You Fit for Managerial Uncertainty? The External Environment General Environment Task Environment The Organization–Environment Relationship Environmental Uncertainty Adapting to the Environment The Internal Environment: Corporate Culture Symbols Stories Heroes Slogans Ceremonies Environment and Culture Adaptive Cultures Types of Cultures New Manager Self-Test: Cultural Preference Shaping Corporate Culture for Innovative Response Managing the High-Performance Culture Cultural Leadership

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    Guide to Making Social Responsibility Work-and Pay‚ London‚ McGraw-Hill. Cochran‚ P.L. & Wood‚ R.A. (1984)‚ "Corporate Social Responsibility and Financial Performance"‚ Academy of Management Journal‚ 27: 42-56. Collins‚ James C. & Jerry‚ I. Porras (1994)‚ Built to Last: Successful Habits of Visionary Companies‚ New York‚ Harper Business. Cooper‚ S.‚ Crowther D.‚ Davies‚ J. and Davis‚ E.W. (2001). Shareholder or Stakeholder Value? The development of indicators for the control and measurement

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    Servicio Al Cliente

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    PERCEPCIÓN DEL CLIENTE INTERNO DE EMPRESAS PÚBLICAS DE MEDELLÍN FRENTE A LOS SERVICIOS QUE RECIBE DE LA UNIDAD DE SERVICIOS Y BIENESTAR ELISA MARÍA PÉREZ GARCÍA CARLOS FERNANDO GONZÁLEZ JURADO CARLOS ALBERTO FUENTES MONTES UNIVERSIDAD DE MEDELLÍN ESPECIALIZACIÓN EN GERENCIA DE SERVICIOS MEDELLÍN 2007 PERCEPCIÓN DEL CLIENTE INTERNO DE EMPRESAS PÚBLICAS DE MEDELLÍN FRENTE A LOS SERVICIOS QUE RECIBE DE LA UNIDAD DE SERVICIOS Y BIENESTAR ELISA MARÍA PÉREZ GARCÍA – 43.737.400 CARLOS FERNANDO

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    THE PATH TO QUALITY TEACHING IN HIGHER EDUCATION By Fabrice Henard and Soleine Leprince-Ringuet About the authors Fabrice Henard is an analyst at the OECD‚ for the programme Institutional Management for Higher Education (IMHE). Soleine Leprince-Ringuet is a graduate student currently pursuing a double Masters degree from the London School of Economics and Political Science and from Sciences Po Paris. She was an intern at the OECD from October 2007 to June 2008. 1 ABSTRACT 1. This

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    Strategy Safari by Mintzberg

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    STRATEGY SAFARI A GUIDED TOURTHROUGH THE WILDS OF STRATEGIC MANAGEMENT HENRY MINTZBERG BRUCE AHLSTRAND JOSEPH LAMPEL T H E FREE PRESS NEW YORK >aJ&aiz. u.frmiu/i «...* „.;i••/ . • . . >•.»•.. . .. •..•••.-.••a/itiktSii^i THE FREE PRESS A Division of Simon & Schuster Inc. 1230 Avenue of the Americas New York‚ NY 10020 Copyright © 1998 by Henry Mintzberg‚ Ltd.‚ Bruce Ahlstrand‚ and Joseph Lampel All rights reserved‚ including the right of reproduction in whole or in part in any form. THE

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    Mba Research

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    1997. Fair Process: Managing in the Knowledge Economy. Harvard Business Review. 75(4):65-76. CHANG‚ R.Y. and MORGAN‚ M.W. 2000. Performance Scorecards. Measuring the right things in the real world. San Francisco: Jossey-Bass Inc. COLLINS‚ J.C. and PORRAS‚ J.I. 1996. Building Your Company’s Vision. Harvard Business Review. 74(5): 67. COLLIS‚ D.J. and MONTGOMERY‚ C.A. 1995. Competing on Resources. Harvard Business Review. 73(4):118-128. CURTIS‚ D. 1999. Performance Management for participatory democracy:

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    Miss

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    COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 WARNING This material has been copied and communicated to you by or on behalf of The University of the Sunshine Coast pursuant to Part VB of the Copyright Act 1968 (the Act). The material in this communication may be subject to copyright under the Act. Any further copying or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice. TH|RD EDiTiON GAINING AND SUSTAINING COMPETITIVE

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