CUSTOMER PROFITABILITY ANALYSIS Customer profitability analysis (CPA) can be defined as a method used to compare the costs of all the activities used to support a customer or a customer group with the revenue generated by that customer or customer group. It is the analysis of the revenue and costs that relates to the customers which can be determined by considering the similarities and differences in customers’ buying behaviours and customer preferences. From the definition‚ it shows three features
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Contents Introduction p‚ 2 Management Decisions p‚ 2-3 Strategic p‚ 2 Tactical p‚ 2 Operational p‚ 2 Structured and unstructured p‚ 3 The decision Making process p‚ 3-4 Normative Model p‚ 3 Descriptive Model p‚ 3‚ 4 Factors Affecting Decision Making p‚ 5 Internal Factors External Factors Conclusion p‚ 6 Recommendations p‚ 6 Reference List p‚ 7 Appendix 1 p‚ 8 Appendix 2 p‚ 9 Introduction Paragon is a decentralized organisation as it has relatively few layers of
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DECISION MAKING INTRODUCTION Decision making is an essential aspect of modern management. It is a primary function of management. A manager’s major job is sound/rational decision-making. He takes hundreds of decisions consciously and subconsciously. Decision-making is the key part of manager’s activities. Decisions are important as they determine both managerial and organizational actions. A decision may be defined as "a course of action which is consciously chosen from among a set of alternatives
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3 – Decision Analysis 1 Decision analysis is concerned with establishing systematic procedures for making decisions under uncertainty. Knowledge of decision analysis should help analyze a problem in a complicated and uncertain setting‚ to develop alternatives‚ and to identify possible outcomes. The decision maker then selects the alternative that best meets his or her objectives and psychological desires. Decision analysis is important because it provides decision makers with a rational way
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Improving Customer Satisfaction HCS325 Teams are more effective today in the health care field than ever. Effective teams are motivated‚ respected‚ progressive‚ achievement-oriented‚ and supportive (Lombardi & Schermerhorn‚ 2007). Teams in a health care field can make defining jobs simple‚ creating goals‚ having a plan for open communication‚ and accepting the difference in everyone through teams. When there are teams in the health care industry‚ it can make planning items for the healthcare
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offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What are the questions that all customers ask themselves
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Contents INTRODUCTION 4 DECISION MAKING 4 Programmed Decisions 4 Non-Programmed Decisions 5 THE RESPONSIBILITY FOR MAKING DECISIONS 5 ELEMENTS OF THE DECISION SITUATION 6 - The Decision Maker 6 - Goals to be Served 6 - Relevant Alternatives 6 - Ordering of Alternatives 6 - Choice of Alternatives. 6 THE RATIONAL MODEL OF DECISION MAKING 8 Steps in the Decision Making process 8 Identifying an Existing Problem 9 Listing Alternative Solutions 10 Select the Most Beneficial Of These
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Customer Relationship Management Challenges in E-business Savita Verma1‚ Umang Soni2‚ Anirban Kundu3 Mechanical Engineering Department‚ Indian Institute of Technology Delhi Indian Institute of Technology Delhi‚ Hauz Khas‚ New Delhi-110016‚ India savita_verma1987@yahoo.co.in umangsoni.iitd@gmail.com anirban.kundu.iitd@gmail.com Abstract— This paper presents essence of Customer Relationship Management (CRM) and its emerging research from challenges in e-business perspective. The challenges associated
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Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business‚ and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction
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example of a business process: Credit card approval in a bank. An applicant submits an application. The application is reviewed first to make sure that the form has been completed properly. If not‚ it is returned for completion. The complete form goes through a verification of information. This is done by ordering a report from a credit company and calling references. Once the information is verified‚ an evaluation is done. Then‚ a decision (yes or no) is made. If the decision is negative‚ an appropriate
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