structures. It is not a discipline that has more practical relevance in one sector than in another: the methods and approaches of the discipline are being applied in business and government alike. Because of increasingly dynamic environments‚ organizations are continually confronted with the need to implement changes in strategy‚ structure‚ process‚ and culture. Many factors contribute to the effectiveness with which such organizational changes are implemented. Whether the change processes are essentially
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Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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UNIT 3 RESISTANCE TO CHANGE An important element of any change initiative which is resistance to change LEARNING OBJECTIVES 1. Define resistance to change. 2. Explain the life cycle of resistance to change. 3. Discuss the causes of resistance. 4. Describe the strategies to manage resistance. * WHAT IS RESISTANCE TO CHANGE? Change creates anxiety‚ uncertainty and stress‚ even for those managing change Seldom are there any guarantees that the new approach will work - will deliver the
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Introduction to Organizations and Organization Theory Dr. Carrie Lee MGT B344F (2014 Sept) 1 + Understand the meaning of organization and its importance. + Outline the evolution of organization theory. + Explain what organization theory can do for manager. Dr. Carrie Lee MGT B344F (2014 Sept) 2 + We live in an organizational world + Organizations surround us and affect us + We also affect organizations (intentionally & unintentionally) + Organizations make use of
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FUNDAMENTALS ASSIGNMENT Porsche: Guarding the old While bringing in the new Q 1: From the case identify and briefly explain three specific factors that may influence a consumer to purchase a Porsche (hint: select specific influences from the social and psychological group) Factors influencing the consumer behavior are the situational‚ group and individual. (Elliott‚ Rundle-Thiele & Waller‚ 2010‚ pg.104). Kotler and Armstrong (2012‚ pg.186) state customers of Porsche are strongly influenced
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channels. Formal Communication in the Workplace Formal communication is organized and managed information that is shared with relevant individuals in order to secure coordinated action throughout the organization. Formal communication channels are based on an individual’s role in the organization and distributed in an organized way according to the established chain in organizational charts. Typically‚ formal communication flows “downward” from executives to directors to managers to staff regarding
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Formal organization It is a fixed set of rules of infra-organization procedures and structures. As such‚ it is usually set out in writing‚ with a language of rules that ostensibly leave little discretion for interpretation. In some societies and in some organization‚ such rules may be strictly followed; in others‚ they may be little more than an empty formalism. * To facilitate the accomplishment of the goals of the organization: In a formal organization the work is delegated to each individual
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Organization Technology and Organization Structure Lawrence B. Mohr This research paper examines the technology-structure dependence. Both subjective and objective data were used to explore the degree of relationship between the organizational technology and organizational structure. The analysis of various therories and the data given concludes that technology may be related to structure but not substantially. It is also unwise a priori to expect spans of control
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ancokmm@yahoo.com ancokpsi@ugm.ac.id Creating the Resilient Organization: Lesson 1 To survive and prosper in a turbulent environment requires operating as self-organizing and self-renewing system. Unleashing the forces of self-organization and self-renewal requires operating according to a different set of management “conditions.” this new “rapid response” entity is referred to as Resilient organization. Creating the Resilient Organization: Lesson 2 Speed‚ responsiveness‚ and resiliency are
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Essential Attributes A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. Learning organizations develop as a result of the pressures facing modern organizations and enable them to remain competitive in the business environment. Such an organization acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment. Learning organizations: • Create a culture that encourages
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