Question Banks Hello Friends‚ Question Bank - Service sector Management 10 mks- 1) 7 Ps of Banking‚ Insurance‚ Tourism‚ Hospital and Transport. 2) Service Sector – Introduction/ Definition‚ Factors for growth‚ Characteristics‚ Classification 3) Service marketing Triangle 4) Service Quality Dimensions / TQM in services 5) Distinguish b/w goods and services 6) Use and importance of technology in services Short notes- 1) Branding in services 2) Service Recovery 3) Service Guarantee 4)
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Introduction This paper shall involve and include a discussion and analysis of the macro environment of business using the extended PESTLE tool and an analysis of the micro environment in which the business operates by use of the Porters Five Forces Model as a tool. From the analysis of the micro environment of the business‚ one trend and one crisis will be identified and there will include a short strategy in which the business can address each of these issues. In this case‚ the situation surrounding
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1. Reading for this Lecture Porter M. (1990)‚ The Competitive Advantage of Nations‚ Chapters 3&4 2. Why Location Matters The ways that firms create and sustain competitive advantage in global industries provides the necessary foundation for understanding the role of the home nation in the process. There are five premises we must understand relating to national advantage: 1) The nature of competition and the sources of competitive advantage differ widely among industries and industry segments
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A Porter’s Five Forces Analysis explores five principal industry factors to determine the attractive of a given industry in a given market. In this P5F exercise‚ we look at the automobile industry in India. This is independent of any manufacturer. As such‚ it applies to every Indian car manufacturer. In any P5F analysis‚ one must examine the following: 1. The threat of new entrants 2. The bargaining power of buyers/customers 3. The threat of substitute products 4. The amount of bargaining
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BANKING STRATEGIES Case Study: Product Innovation at Bank of America By Cindy Murray What financial institutions can learn from inventions and innovations in other industries. owhere is innovation more essential to survival than in the banking industry. In the payments domain‚ for example‚ nonbank competitors less constrained by bank regulations and therefore more agile are changing the banking industry’s grip on the public perception of banks as the only trusted brand for holding and moving money
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Porter’s Five Forces Model versus A Blue Ocean Strategy Porter’s Five Forces Model‚ provided by Michael Porter‚ is an external environmental analysis tool for a specific market. This model emphasizes that in any existing industry‚ there are five competition forces: threat of new entrants‚ power of suppliers‚ power of customers‚ threat of substitute products‚ and intensity of competitive rivalry. In addition‚ these five forces can influence and determine the profitability of the enterprise. Using
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Executive Summary What are the secrets of India’s success in information technology? By using Porter’s Diamond Model‚ this article tries to answer that question. Based on the analysis‚ it seems the only determinant in the Porter’s Diamond that creates India’s success is Factor Condition (i.e. the Indian intellectual capital and “Indian connection” in Silicon Valley). The supporting determinant outside the diamond is the outsourcing trend in current global competition‚ which can be considered as the
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1.0 Introduction In a dynamic business environment‚ companies enter industries whenever they see growth or profit potential or exit when they see a decline. As such‚ companies have to consistently practice an internal and external check or analysis on the company to see where they stand in the industry they operate in. The Boston-Consulting Group’s Growth model‚ among all other models provides one of the best guides to analyzing a company’s marketing performance and its potentials.
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Case Analysis: Bank of America: Mobile Banking Company Overview: Bank of America is the largest US bank founded in 1904‚ it has expanded through several acquisitions. By the end of 2009‚ Bank of America was the market leader serving 82% of the US population and over 53 million customers. They are positioned as number one in online and mobile banking. Their mobile banking services were launched in 2007 and have gained 4 million customers in less than three years. Acquisitions made by Bank of America prior
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January 2010‚ Jen McDonald‚ head of Bank of America Corporation’s (B of A) Digital Marketing group‚ walked briskly to the conference room to discuss the future of the bank’s mobile strategy with Douglas Brown‚ senior vice president‚ Mobile Product Development‚ and David Carrel‚ senior vice president‚ Strategy and Analysis at Starcom‚ the company which the bank worked with for internet. Bof A launched mobile banking in May 2007‚ which allowed customers to access the bank through a mobile application
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