CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
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Individual Case Assignment 1 I c) The competitor I choose is Sonic Corp.‚ their competitors are 1) Burger King‚ 2) McDonald’s and 3) Whataburger. The first financial ratio calculated was the current ratio. The industry percentage is .93‚ McDonald’s current ratio is 1.14 and Sonic is 1.72. Both companies have ability to pay back their short-term liabilities with their short-term assets. Debt to Equity: McDonald’s: .75‚ Sonic (-172.3) and the industry: 1.00. Sonic’s short-term debt has gone up
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Team #5 MGMT449 02/18/2012 Hewlett-Packard’s Five Competitive Forces "To provide products‚ services and solutions of the highest quality and deliver more value to our customers that earns their respect and loyalty. HP’s Mission Statement” Hewlett-Packard or HP as commonly known is a leading global provider of products‚ technologies‚ software‚ solutions‚ and services to individual consumers‚ small-and-medium-sized business and large enterprises‚ including customers in the government‚ health
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Harlequin Five Forces Analysis Threat of Entry High economies of scale required. For an entrant to gain success in romance novel market‚ it must possess mature sales‚ production‚ and distribution to operate effectively‚ which also leads to great risk. High product differentiation required. Other companies start to add more features while Harlequin products remain relatively unchanged. Significant capital requirement required. This is evident in Simon and Schuster’s case‚ in which it bears a high
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Porter’s five forces analysis of the Personal Computer (PC) industry In his article “The five competitive forces that shape strategy“‚ Michael Porter (2008) updates and extends his “five forces” framework he first introduced in 1979 and which has influenced the academic and business research for decades. He reaffirms that “THREAT OF ENTRY”‚ “THE POWER OF SUPPLIERS”‚ “THE POWER OF BUYERS”‚ THE THREAT OF SUBSTITUTES”‚ and “RIVALRY AMONG EXISTING COMPETITORS” are the forces that shape every
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Five Forces Analysis Intensity of Competitive Rivalry There are several firms fiercely competing Adidas for more market share‚ including Nike‚ Puma‚ Reebok and Umbro to name a few. Adidas must ensure that their goods are of a high quality and at a reasonable price in order to keep their market share in this industry. Intensity in this industry is high as there are a large number of organisations with similar products all trying to gain market share. Threat of Entry to the Industry
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Porter’s Five Forces Buyers: Many different companies buy soft drink products. These companies include fast food franchises‚ food stores‚ convenience stores‚ and vending. Fast food franchises are the least profitable but due to the large quantity purchases they make these companies are able to negotiate their prices. Food stores are able to offer premium shelf space so they command lower prices. Convenience stores have to pay the highest prices. Vending is the segment that coca-cola
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with most headphones‚ were not able to listen properly to music. He stated that Beats audio product would allow a much better way of listening “hear what the artists hear‚ and listen to the music the way you should: the way I do." Porter’s five forces analysis: Rivalry among industry: The headphone market is a very competitive market in which we can’t even name all the brands when we talk about all categories headphones. However when we talk about high quality headphones such as beats the number
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should we find new retail avenues through cafes‚ how should we approach regional production without creating a price war‚ and how do we manage in the competitive market economy. Most if not al l of Shamanov’s questions can be answered using Porter’s five force analysis. When doing the analysis‚ I focused on the high threat of new entrants‚ low power of ingredient suppliers and high power of equipment suppliers‚ high buyer power‚ high threat of substitutes‚ and a high degree of rivalry. Threat of new
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Porter’s five forces: Veola Supplier Power: Veolia doesn’t have any supplier. Buyer Power: Veolia’s buyers are only cities or country so the buyer power is very strong because if Veolia lose a client‚ it represents lot of money Competitive Rivalry: Veolia water has a few of competitor in France : “Lyonnaise des eaux” and COVED. Both‚ they share all the water network in France. Veolia energy: the main competitor and leader on the market is GDF SUEZ Veolia transportation:
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