OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Beyond Porter – A Critique of the Critique of Porter The writings of the American managementguru and Harvard-Professor Michael E-Porter are considered to be among the most influential of their subject – and among the most critiqued ones. Porter had a lasting influence on strategic management with his books about competitive advantages on industry level and on global level‚ which were written in the eighties. Porter’s models like the Five Competitive Forces‚ the Value Chain or Porters Diamond have
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Market Analysis Of Butterfly Print version essay is available for you! You can search Free Term Papers and College Essay Examples written by students!. Join Essays24.com and get instant access to Market Analysis Of Butterfly and over 30‚000 other Papers and Essays Category: Business Autor: anton 06 May 2011 Words: 1269 | Pages: 6 1.1 Introduction Just only few years ago people of Bangladesh was not so familiar with the generator or even with the motorcycles. At that time to them these were luxurious
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The OIL INDUSTRY includes the global processes of exploration‚ extraction‚ refining‚ transporting (often by oil tankers and pipelines)‚ and marketing petroleum products. The largest volume products of the industry are fuel oil and gasoline (petrol). Petroleum is also the raw material for many chemical products‚ including pharmaceuticals‚ solvents‚ fertilizers‚ pesticides‚ and plastics. The industry is usually divided into three major components: upstream‚ midstream and downstream. Midstream operations
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Presentation of Bangladesh Tourism Coordinating By Samiul Hasan Sami ID: 1310 Tourism in Bangladesh The beautiful country of Bangladesh has tourist attractions including archaeological sites‚ historical mosques and monuments‚ rivers‚ tea gardens‚ beaches‚ forests‚ tribal people and wildlife of various species. Along with rich cultural heritage‚ it leaves an unforgettable impression on the mind of any visitor. SOME TOURIST SPOTS OF BANGLADESH Dhaka: The capital city of Bangladesh sits on the
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companies in the world. Unfortunately‚ Pfizer faced challenges by macro-environment forces that affect their sales volume decline dramatically in 2011. PESTEL‚ Porter’s Five Forces and Industry Lift Cycle frameworks to be applied to analysis the broad macro-environment that affected Pfizer in the pharmaceutical industry. 1. PESTEL framework PESTEL (Appendix I) is classifies into six environmental influences including Political‚ Economic‚ Social & Cultural‚ Technological‚ Environmental and
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Export processing zone Type of free trade zone (FTZ)‚ set up generally in developing countries by their governments to promote industrial and commercial exports. In addition to providing the benefits of a FTZ‚ these zones offer other incentives such as exemptions from certain taxes and business regulations. It is also called development economic zone or special economic zone. An export processing zone is defined as a territorial or economic enclave in which goods may be imported and manufactured
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They have placed great importance on their long term relationships with suppliers and their aim is to ensure customers receive a consistent product quality. Analysis of McDonalds Corporation using the Porters 5 forces model to asses its competitive position in the fast food industry. As the name suggests the Porters 5 Forces model focuses on 5 key factors affecting the environment in which a business operates. They are 1) Competitive rivalry 2) Power of suppliers 3) Power of buyers
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Biotechnology Industry Analysis Assignment [pic][pic] [pic] Define the industry Description The biotechnologynology industry as described by the Standard and Poor’s is both a product and a service. Their category includes biotechnology drug developers and marketers‚ diagnostic companies‚ firms in agricultural biotechnologynology and animal health‚ entities that produce instruments‚ suppliers for drug research and global biotechnology issues trading on U.S. stock markets. Biotechnologynology
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Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
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