"Seven Deadly Sins of Service" COLDNESS Hospitality itself is a huge industry now a day and it is vital to have good customer service‚ this is what hospitality is all about‚ making people feel welcome with the product you are offering and surpassing their needs‚ coldness is a big sin in this industry‚ it means to not be affectionate or friendly‚ and not be a very enthusiastic person. The consequences of being a cold person in the hospitality industry is that you are basically not being hospitable
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Threat of New Entrants: Low The food processing industry is very large and competitive; it is not uncommon for firms within the industry to do quite well. As a result‚ many companies enter into the market every year in an attempt to gain a portion of the profitable market. Luckily for Nestlé‚ the company has been around in China for decades and boasts a long history of quality products and consumer satisfaction‚ which has allowed the company to obtain a considerable share of the market. It is
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CRITICALLY ANALYSE PORTER ’S DIAMOND THEORY.APPLY IT TO EXPLAIN THE INTERNATIONAL COMPETITIVENESS OF AN INDUSTRY OF YOUR HOME COUNTRY. Overview of Porter’s theoretical perspective The theory of Porter is a study which works as a tradition that is related to the neo-classical economics with the nature of self adjusting nature of markets. The theory of Porter places innovation and industrialisation of geographic which is one of the number of theories for competitive advantages which aims at the
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These rocks don’t lose their shape Diamonds are a girl’s best friend Ladies and gentlemen‚do u know what this song all about?......No‚it is not gold…..Yes! It is diamond! Perhaps some audience know this song.This song is singing by a Hollywood star‚Marilyn Monroe‚struck a chord which resonated across the world when she sang Diamonds are a Girl’s best friend in the classic 1950s film Gentlemen Prefer Blondes. Ladies and gentlemen‚when I said the word “DIAMONDS”‚I’m sure the picture of dazzling whitestones
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headquartered in Richmond‚ Virginia. Competitive Rivalry: * Highly Competitive Industry * Large insurance companies offer similar products * Insurance products similar to commodity * Companies with low costs‚ operating efficiency‚ and superior customer service will be more competitive * Consolidation and M&A activity among the larger companies Threat of New Entrants: * Difficult to enter insurance industry as a small “start-up” player due to capital and regulatory requirements
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Five forces Model 1) Suppliers power 2) Buyers Bargaining Power 3) New Potential Entrants 4) Threat of Substitutes 5) Industry Competitors STRENGTHS 1) Suppliers power A segment is unattractive if the company’s suppliers are able to raise prices or reduce quantity supplied Ss in apparels section have major brands like‚ Arrow‚ Levis‚ lee‚ Provogue‚ Pepe‚ loues Philip‚ Zodiac Weakness 2) Customer Buying Power The bargaining power of customer at
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disability in the Hospitality and Tourism Industry. There are many ways how disabled people can be affected in this area such as discrimination in employment‚ discrimination in being the customer‚ false advertisement and lack of support and facilities in the business. Whether it’s a mental disability such as dyslexic or a physical disability such as partially-sighted it can have an effect on both. For many in the tourism and hospitality world disabled people means wheelchair users‚ it ’s worth pointing
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Our Mission Our Roadmap starts with our mission‚ which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions. * To refresh the world... * To inspire moments of optimism and happiness... * To create value and make a difference. Focus on the Market * Focus on needs of our consumers‚ customers and franchise partners * Get out into the market and listen‚ observe and learn * Possess a world view * Focus
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managers as a guide tool to analyze enterprise structure and strategy. From his perspective‚ there are five forces that determine the competition scale and degree. Taken together‚ these five forces affect the profitability and attractiveness of an industry. This model is an effective tool used to analyze business in which the market characterized by dynamic competition. To improve the performance of a business‚ managers can find out a way to set the strategic direction and make it known to their
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Porter’s diamond model theory and apply in Chinese construction industry Student number: M00377811 Student name: Chen Xinglin Module number: MGT 4139 Module name: International Business Management Module Tutor: Sabrina Akbar Introduction Nowadays‚ the global economy is developing faster and faster. Many countries start to pay much attention to the international competitiveness. More and more people start to research how to build up the high competitiveness in international industry. And some
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