A PROJECT REPORT ON “CUSTOMER SATISFACTION TOWARDS NESTLE PROJECTS” Submitted to Punjab Technical University in partial fulfillment of the requirement for the award of MASTER OF BUSINESS ADMINISTRATION SUBMITTED BY: sartaj ahmad pala M.B.A 4th sem. Roll no: 81403317015 ACADEMIC SESSION 2008-2010
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CHAPTER-1 INTRODUCTION Nestlé was founded in 1866 by Henri Nestlé and is today the world ’s biggest food and beverage company. Sales at the end of 2005 were CHF 91 bn‚ with a net profit of CHF 8 bn. Nestlé employ around 250‚000 people from more than 70 countries and have factories or operations in almost every country in the world. The history of Nestlé began in Switzerland in 1867 when Henri Nestlé‚ the pharmacist‚ launched his product Farine Lactée Nestlé‚ a nutritious gruel for children. Henri
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TABLE OF CONTENTS 1.0 Abstract 2 2.0 Introduction – Company Background 3 2.1 Nestlé Worldwide 3 2.1.1 Early History of Nestlé 4 2.1.2 Nestlé’s Business Principles Worldwide 4 2.2 Nestlé Malaysia 6 2.3 Corporate Policy 6 2.4 Creating Shared Value 7 2.5 Corporate Governance 8 3.0 Nestlé Products 9 3.1 Halal Policy 11 4.0 Industry Analysis 12 5.0 Company Analysis
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Submitted By- Neha Katyal- 2009132 Karan Vyas- 2009159 Nishant Sharma- 2009170 Prachir Gupta- 2009185 Section- C Contents Executive Summary 3 Acknowledgements 4 History of Nestle 5 Milk Products and Nutrition 6 Introduction 7 Analysis of 4P’s of this Division 10 Beverages 18 Introduction 19 Analysis of 4P’s of this Division 21 Prepared Dishes and Cooking Aids 29 Introduction 30 Analysis of 4P’s of this Division 31 Chocolates
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1. Introduction 1.1 Basic Information Regarding Nestle Nestle is the largest food and nutrition company in the world‚ founded and headquartered in Vevey‚ Switzerland. Nestlé originated in a 1905 merger of Anglo-Swiss Milk Company‚ established in 1867 by brothers George Page and Charles Page‚ and Farine Lactée Henri Nestlé‚ founded in 1866 by Henri Nestlé. The company grew significantly during the First World War and following the Second World War‚ eventually expanding its offerings beyond its
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Food‚ Good Life Nestle • Nestlé was founded in 1867 by Henri Nestlé in Switzerland • Merged with the Anglo-Swiss Condensed Milk Company in 1905 • Today it is the world’s largest and most diversified food Company‚ and is about twice the size of its nearest competitor in the food and beverages sector. • Nestlé employ around 250‚000 people from more than 70 countries and have factories or operations in almost every country in the world Nestlé Principle • Nestlé is based on the principle
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LOGO INTRODUCTION Nestlé’s foundation was built in 1867 on humanitarian needs and social responsibility when Henri Nestlé‚ a trained pharmacist‚ developed a healthy and economical alternative source of infant nutrition to save the life of an infant who could not be breastfed. Today‚ more than 140 years later‚ Nestlé continues with its founder’s legacy to improve lives. Nestlé reaches out to the community everyday and in multitude ways. From helping single mothers to underprivileged children‚ nourishing
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1: Introduction to Nestlé Nestlé is a multinational packaged food and beverage company founded and headquartered in Vevey‚ Switzerland. [1] Nestlé Company is the world’s first company to make infant cereal. Henri Nestlé is the chemist who starts to do research on baby food in year 1867. His products soon became known worldwide after introducing a baby drink‚ which is his new product. In 1905‚ Nestlé Company merged with Angle-Swiss Condensed Milk Company and after that Nestlé Company produced milk
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arrangements. Nestle has to operate within the framework of laws set by Parliament‚ and that’s why it depends on political considerations. Government plays vital role by imposing the law and regulation on the companies. Government set standard laws for companies that has to met otherwise they have to pay fines. Nestle’s baby milk can be affected by political change in several different ways i.e. political change can influence public priorities and funding arrangements. Nestle has to operate
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1. Does it make sense for Nestle to focus its growth efforts on emerging markets? Why? Definitely yes‚ having reached the limits of growth and profitable penetration in most Western markets‚ Nestle has to turn its attention to emerging markets in Eastern Europe‚ Asia‚ and Latin America for growth. Many of the countries there are relatively poor‚ but the economies are growing quickly. Thus a consumer base capable of buying many Nestle products could develop over the next couple of decades. Relating
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