Topics 1----- Five forces: industrial analysis How is it that even in the best-performing industries only some firms do well? What factors might explain differences in firm performance within the same industry? 5. (12-13) (a) What are the determinants of firm performance (b) Use a real life example to illustrate how five forces analysis may be used in practice (c) Five forces are used to make decisions as whether to entry an industry or not. 1. five-forces analysis is a tool to analyze level
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MANAGING CULTURAL CHANGE Talent Management British Airways (BA) was formed in 1974 by the merger of the British Overseas Airways Corp (BOAC) and the British European Airways (BEA). BA’s integration did not come without problems. By the early 1980’s BA generated debs in excess of £500m‚ staff discontent and customer dissatisfaction were common denominators across the operational equation and in 1980 the airline topped a list of airlines to be avoided
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1. What was life like at "old" British Airways? • Employees were embarrassed to mention they worked for the company. • British Airways stumbled into its 1979 state of inefficiency in large part because of its history and culture. • British Airways faced the worst crisis in its history in the late 1970’s early 1980’s. • Unless they took immediate action they were heading for a loss of at least £100 million within that present financial year. • They faced the potential that by that following
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Porters 5 forces Pestle? Business plan The unexpected Incongruities‚ Process needs‚ Industry structure‚ Demographics Changes in perception‚ New knowledge Idea‚ Invention‚ Innovation‚ Diffusion Companies own assets Physical Intangible Human In the past Competitive advantage came from physical assets such as property/land/Financial clout Still important (anyone fancy taking on Apple?) but Intellectual property (patents) and key process management (we know how to do this) i.e. what we
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External Analysis According to Porter (1985): "The essence of formulating competitive strategy is relating a company to its environment" (p. 3) in relation to the industry or industries in which it competes. This leads companies to choose one of three generic strategies – low cost‚ differentiation or focus – which will help them to form competitive‚ profitable positions within the industry. To understand the low-cost strategies that both SBUs adopted‚ a formal PEST and five forces analysis of the
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Force 4: Buyer Power Buyer power is one of the two horizontal forces that influence the appropriation of the value created by an industry (refer to the diagram). The most important determinants of buyer power are the size and the concentration of customers. Other factors are the extent to which the buyers are informed and the concentration or differentiation of the competitors. Kippenberger (1998) states that it is often useful to distinguish potential buyer power from the buyer’s willingness
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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Food is a basic necessity. The industry which deals with preparing food items/products refers to the food service industry. The food service industry is and will always remain in high demand because of its genre. Restaurants and fast foods mainly contribute to the food service industry. “Fast food” generally refers to the type of restaurants that sell quick‚ inexpensive take-out food. During a relatively brief period of time‚ the fast food industry has helped to transform not only diet‚ but also
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Porter’s Five Forces Analysis Diagram 1 Porter’s five forces model (source from Business Resource Software‚ Inc.) The Porter’s five forces model will be used to evaluate information system and automobile industries. Determinants of Entry By entering into car manufacturing market is very costly and risky as the initial costs required a large capital investment on technologies‚ economics of scale and accessibility to distribution channels has restricted the entry of new entrant to the industry
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investment‚ and high regulations present significant expenses and hardship for new firms entering. Barriers to entry‚ unlike all other factors in the five forces model‚ actually raises profits in a five forces analysis. This is because high barriers to entry prevent firms that could easily come into the market and take away profits. Other forces such as supplier power‚ buyer power‚ threat of substitutes‚ and industry rivalry‚ have moderate power in this industry. This would usually present a case
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