CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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About the company Sunil Bharti Mittal founded the Bharti Group. Bharti Airtel Limited is a leading Telecommunications Company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi‚ the company ranks amongst the top 5 mobile service providers Globally in terms of subscribers. In India‚ the company’s product offerings include 2G‚ 3G And 4G services‚ fixed line‚ high speed broadband through DSL‚ IPTV‚ DTH‚ enterprise Services including national & international long distance
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product differentiation in this industry is low‚ the switching costs are also low. Therefore‚ the competitive force coming from customer bargaining power is very strong. Supplier Bargaining Power: There is a scarce amount of raw materials for steel in this industry and there are very few suppliers for them. Most of the materials are imported into the United States. Therefore‚ the competitive force coming from supplier bargaining power is moderate to weak. Potential New Entrants: Again‚ there is low access
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DECLARATION I‚ JINET JOSE‚ Student of Rajagiri Business School‚ Kakkanad hereby declare that the report titled‚ “An Analysis of Airtel Money & the factors influencing its spread”‚ is a bonafide record of the project work done by me‚ for BHARTI AIRTEL‚ CHENNAI during the period of 8th April 2013 - May 30th 2013 as a part of my PGDM programme at Rajagiri Business School. This study has been undertaken in the partial fulfilment of the requirement for the award of Post Graduate Diploma
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The twelve year return-on-equity data for the Tobacco Industry of 27.9% is substantially above the all-industry average of 14.1% given in the Business Week data. Examining Porters five forces reveals the keys to the Tobacco industries superior profit performance. The price customers are willing to pay for a product depends‚ in part‚ on the availability of substitutes. The absence of close substitutes in the case of cigarettes means that consumers are comparatively insensitive to price increases
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players‚ and international long distance players. Apart form having to cope with the change in structure and culture‚ Airtel has to gear itself to meet competition in various segments- Basic services‚ long distance‚ International Long Distance and Internet Service Provision. It has forayed into mobile service provision as well. Objectives are: What are strategies that Airtel is implementing to defend and increase the market share ▪ To know about the telecom industry. ▪ To know the
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Porters 5 Forces: Suppliers The bargaining power of suppliers‚ one of Porter‟s Five Forces‚ can have a significant effect on an organization. Suppliers hold power over a firm when they increase prices and reduce the quality of their product and the firm cannot use their own pricing to recover these changes in costs. Switching costs is the “negative costs that a consumer incurs as a result of changing suppliers‚ brands‚ or products”. Switching costs can represent a variety of things: time and
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PORTERS Five Forces Model The porter’s five forces model argues that the more limited is the ability of the firm to raise the prices and earn greater profits. A competitive force plays an important threat in reducing the profit to the company. Bargaining power of Suppliers Suppliers always play vital role in any industry because the quality of the raw materials will influence the value of the finished goods that are delivered by that organization. If the supplier’s power is high it will increase
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Wade Smeltzer Colorado Technical University MGMT455-1303A-01 Phase 1 Discussion Board Instructor Susan Harwood 07/09/2013 In dealing with strategic planning‚ I think that this would deal with the way an organization try’s to incorporate strategy in their decision making process. The correct strategy will allow the organization to plan a set of goals and also be able to achieve these goals. Strategic planning is how the organization tries to evolve their current status into where they feel
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Bangladesh Setting up a Company • Setting up a Company • Board of Investment • Foreign Investment • Type of Companies • Incorporation of a Company • Setting up a Joint Venture Top of page [pic] Setting up a Company Bangladesh has some of the most liberal investment incentives in Asia‚ with an absence of any prior approval requirements or limits on any foreign equity participation‚ except registration with the Bangladesh Board of Investment (BOI). The government
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