and customer of many service-oriented business worldwide‚ I have finally found a restaurant chain in China which seems to be doing all the right things and avoid most of the pitfalls plaguing others. I cannot say the same thing about McDonald ’s‚ Ritz-Calton Hotels‚ Startbucks‚ Fedex‚ or Taco Bell‚ just to name a few. The business I would like to share with you is called HaiDiLao Hotpot‚ which has 37 hotpot restaurants with annual revenue exceeding 300 million CNY (approximately 44 million
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�� Case Analysis Strategic Marketing in Asia ~ CATHAY PACIFIC ~ INTRODUCTION Since its establishment in 1946‚ Cathay Pacific has been a profitable airline company‚ which experienced periodical growth. In 1998 however‚ the airline experienced a loss of US $70 million‚ a stark contrast from earning $218 million in profits in the previous year. For Cathay Pacific‚ this was the first loss experienced by the air carrier since 1963�. Cathay Pacific ’s economic hardship was mainly the result of a
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I. COMPANY OVERVIEW Los Angeles International Airport (IATA: LAX‚ ICAO: KLAX‚ FAA LID: LAX) is the primary airport serving the Greater Los Angeles Area‚ the second-most populated metropolitan area in the United States. It is most often referred to by its IATA airport code LAX‚ with the letters pronounced individually. LAX is located in south-western Los Angeles along the Pacific coast in the neighbourhood of Westchester‚ 16 miles (26 km) from the downtown core and is the primary airport of Los
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Tourism Management 22 (2001) 11}19 Integrating the tourism industry: problems and strategies George La!erty *‚ Anthony van Fossen Graduate School of Management‚ University of Queensland‚ St Lucia‚ Queensland 4072‚ Australia School of Humanities‚ Grizth University‚ Nathan‚ Queensland 4111‚ Australia Received 6 September 1999; accepted 15 December 1999 Abstract This paper addresses two interrelated issues in tourism development: horizontal integration within tourism’s component sectors
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come up with: Dogs as brutal Security Guards... We all like roaming around outside but what will you do if there were ‘security guards’ standing outside and roaming around the streets. Yes‚ this is exactly what has happened on the very streets of Carlton. On the 27th of April‚ a senior citizen in his 50s was attacked by a dog-pack. “Bystanders threw garbage bins to distract the dogs during the attack...” (eye witness watching from her window) Police allege the man was attacked as he was having a stroll
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realizes that Prescott and most of his fellow "suits" (executives) are making ineffective and/or non-beneficial decisions. After Brantley notices an empty office in the building‚ due to one of Howard’s frequent firings‚ he assumes the identity of Carlton Whitfield‚ a new executive.
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What is Customer Experience? Forrester Research defines customer experience as: “How customers perceive their interactions with your company.” Forrester did a fine job reducing the complex and multi-faceted integration of physical‚ emotional‚ and often‚ psychological processes that make up the customer encounter. Perception and interaction are the two essential elements of any customer experience definition. Perception is guided by emotional and psychological responses to stimuli presented during
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Zac Posen‚ A currently well known fashion designer. He is 36; Born October 24‚ 1980 in New York City. He got awarded with the CFDA: Swarovski’s Perry Ellis Award or Womenswear (2004). He is in a relationship with Christopher Niquet since 2008. After he made a dress for Naomi Campbell he received prominent career opportunity in 2000. He met his future publicist and event producer Ed Filipowski through Interview magazine Editor in Chief Ingrid Sischy. Zac Posen was courted by fashion titans Yves Carcelle
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2.4 Boosting Hotel Sales with Social Media It is not very easy to increase sales solely on replying to a couple of posts from the guests. Though that can be a great way to communicate with guests‚ there are more factors to look at when trying to increase sales (Bodenlos‚ 2013). According to Murphy‚ (2013) each social media network should be treated uniquely‚ as each has strengths and weaknesses that hoteliers should consider. Murphy also states that it is crucial to know which channels are best for
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Week 8 Lecture Aspects of the Tort of Negligence 1. 2. 3. 4. 5. Introduction The general principles of liability for negligence Product liability Liability for negligent misstatement Vicarious liability THE LAW OF TORT (民事侵權法) 1. What is Tort? One party suffers damage or loss as the result of the action of another No need for a contractual relationship The law of tort regulates the behaviour of individuals and legal persons 2 1. Introduction Tort: “Wrong”
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