EXECUTIVE SUMMARY The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality. The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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In order to achieve a new level of service among American luxury hotels‚ the Portman hotel introduced an innovative concept called 5-star team plan. When the plan was implemented‚ the hotel started facing many issues. The current paper presents various challenges faced by the Portman Hotel and the possible solutions that can resolve the problems in improving the business. This paper introduces three theories namely Fundamental Attribution Error‚ Expectancy Theory‚ Operant Conditional Theory in
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internationally‚ Natalie Portman just made her extraordinary full-length directorial debut‚ A Tale of Love and Darkness. But‚ don’t be fooled—Natalie is much more than just a Hollywood superstar. Take a look at these 15 facts you (probably) didn’t know about Natalie Portman and stay tuned for part 2‚ coming soon! Number Fifteen: Natalie Portman Isn’t Her Real Name She was born Neta-Lee Hershlag‚ a Hebrew name and surname. She decided to borrow her grandmother’s maiden name‚ Portman‚ to be used as her
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The Portman Hotel Company was a relatively small hotel with only 348 rooms and 21 floors located in San Francisco’s booming hotel district. It was influenced with Asian philosophy of services‚ to provide high quality hospitality to its guest at affordable rates. On paper‚ the hotel sounded like a great success‚ one that would definitely flourish amongst the competition. However‚ even with this philosophy‚ there were numerous problems that plagued the Portman Hotel. A few examples of these problems
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Paper Keywords: Shanghai heritage protection legal system‚ management system Abstract: urban heritage protection work in Shanghai Urban Planning and Construction Management is an important content. In the last 20 years exploration and practice formed a relatively complete legal and management system. The paper made a comprehensive overview of the system ‚ and its operational characteristics and advantages and disadvantages are analyzed. Shanghai has long attached great importance to historic
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Summary New Yorker Dan Mintz moved to China as a freelance film director with no contacts‚ no advertising experience. DMG had emerged as one of China’s fastest growing advertising agencies. Mintz attributes his success in part to what the Chinese call guanxi: Guanxi means relationship and through business setting it can be better understood as connection. Guanxi has its roots in the Confucian philosophy of valuing social hierarchy and reciprocal obligations. Confucian ideology has a 2‚000-year-old
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HKU395 ZHIGANG TAO SHANGHAI GENERAL MOTORS: THE RISE OF A LATE-COMER In February 1998‚ the Asian Wall Street Journal‚ sceptical at General Motor’s (GM) investment in China‚ ran a front-page story with the headline‚ “GM bets big on a market littered with casualties.”1 Seven years later‚ in January 2005‚ GM featured once again in the same paper‚ only this time‚ the headline was more positive “GM vehicle sales in China rose 27% in 2004”.2 While Shanghai Volkswagen (SVW) maintained its leadership
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The attraction of Shanghai – Food & Catering Background information: Shanghai cuisine is the youngest among the ten major cuisines in China though with a history of more than 400 years. Traditionally called Benbang cuisine‚ it originated in the Ming and Qing Dynasties (1368-1840). Shanghai dishes usually look red and shiny‚ for they are often pickled in wine and their cooking methods include baking‚ stewing‚ teaming‚ deep-frying‚ etc. he raw materials of Shanghai dishes are well cut‚ and the colors
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of a student in my Beginning Band class two decades ago. His name was Carlton and he was a special needs student in sixth grade. Carlton desperately wanted to learn to play the Baritone horn well enough that he could perform on the Spring Band Concert but band rehearsals were short and he needed more help. So‚ he and I agreed that he would skip recess and I would skip lunch a few times each week to practice together. Carlton played on that concert and him doing so was just as rewarding to me as
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