CALL CENTER & JOB CALL CENTRE: A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing‚ solicitation of charitable or political donations‚ debt collection and market research. In addition to a call centre‚ collective handling
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EXAMINATION SEMESTER II ACADEMIC SESSION 2012-2013 MASTER IN BUSINESS ADMINISTRATION EXECUTIVE APRIL 2013 DURATION: 3 HOUR COURSE CODE : ZCZA 6213 COURSE TITLE : ACCOUNTING FOR DECISION MAKING INSTRUCTIONS : 1. There are FOUR (4) questions. 2. Answer ALL questions in the provided answer booklet. 3. Total marks are 100. This paper consists of 6 printed pages excluding this cover page 0 QUESTION 1 (25 MARKS) La Diva Dress Shop produces custom
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* SMS (Short Message Service) is the transmission of short text messages to and from a mobile phone‚ or any other device capable of generating the SMS. It is composed of a maximum of 160 characters‚ each coded on 7 bits (GSM) or 140 bytes. * End to end SMS delivery completes in two parts‚ First SMS submission in SMSC (Short Message Service Centre) by originating subscriber‚ second Delivery of SMS to recipient subscriber. So SMS is a Stored and Forward Service. * Once a message is sent‚ it
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Sybil is far too used to the privileges that an upper class society brings‚ certainly more than her husband‚ as she is of higher social standing. Sybil looks down on the lower classes and blindly accepts the stereotypes attached to them including the idea that people of the lower classes were somehow unhuman‚ she mocks the idea that “girls of that class” would refuse stolen money in reference to Eva Smith. It seems that‚ to Sybil‚ status and respectability is more important than anything else
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dominant primordial beast who had made his kill and found it good” (31). Option 3. Explain the meaning of the following quotation: “[Each] day mankind and the claims of mankind slipped farther from him. Deep in the forest a call was sounding‚ and as often as he heard this call‚ mysteriously thrilling and luring‚ he felt compelled to turn his back upon the fire‚ and to plunge into the forest … But as often as he gained the soft unbroken earth and the green shade‚ the love of John Thornton drew him
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9-1-1 Call Dispatcher- Jefferson County 911 Patti- Yes uh I am a teacher at columbine high school and there is a student here with a gun that just shot out of a window. Dispatcher- Has anyone been injured ma’am. Patti- I am not sure‚ I hear shots outside of the library were I am and a crowd of students are also here with me. Dispatcher-Okay‚ tell the student to get under the tables ma’am. Patti– STUDENTS UNDER THE TABLES!!!!! HEADS DOWN UNDER THE TABLES KIDS!!!!!!! We are trying
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functioning bomb which caused mass destruction. As WWII came to a close‚ with Japan and the United States the only remaining countries in combat‚ neither showed signs of surrendering. Something had to be done to end the war‚ so the United States dropped the atomic bomb. It was justifiable to drop the bomb because neither country showed signs of surrendering and the war would have to come to an end eventually. It was justifiable to drop the atomic bomb because it was the final turning point in winning
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through discussions with the senior team‚ managers of services are slowly being recognised as having the skills to select staff at interviews. I believe this is a good development because service managers are in constant touch with the services and might pick up the right people who match the services and the clients in the services. It as with this in mind that I was selected to go and conduct interviews with another service manager. The services I was interviewing for were the services that the other
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In 16 April 1963‚ Martin Luther King Jr. wrote a letter to his fellow Clergymen in Alabama titled “Letter from a Birmingham Jail.” This letter was in response to his Civil rights movement that was being carried out in Birmingham Alabama. On 12 April 1963‚ eight Clergymen from Alabama wrote a letter that was published in a Birmingham newspaper calling for the local issues on racial injustice to be handled through the courts‚ as opposed to them being handled through outsiders. In this letter‚ the
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Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting Unit 11
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