ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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Tools of Total Quality Management Presenter : Ms Rina Sajise Seven (7) Tools of TQM Pareto Analysis: Pareto Chart 45 120% 40 100% 35 30 80% 25 60% 20 15 40% 10 20% 5 Vilfredo Pareto – Italian Economist 0 No signature Non-legible writing Current Customer Frequency Operations Management: An Asian Perspective (William J. Stevenson and Sum Chee Chuong) No address Cumulative Percentage Other 0% Understanding the Pareto Principle Doing 20% of work generates advantage of 80% of
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Inventory Management “Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations.” TQM or Total Quality Management it is a business philosophy through which the appropriate strategy‚ processes‚ training‚ motivation‚ commitment‚ tools and resources leads to the success of the company‚ which is resulting in full satisfaction of
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keep things simple. 5) People trust their gut reaction more than statistical data. 6) They distrust the leader’s rhetoric if the words are inconsistent with the leader’s actions. Characteristics of Quality Leaders There are 12 behaviors or characteristics that successful quality leaders demonstrate: - 1) They give priority attention to external and internal customers and their needs. Leaders place themselves into the customers’ shoes and service their needs from that perspective.
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Surfing cyberspace: its positive and negative aspects. There is a big influence of technique on our daily life. Electronic devices‚ multimedia and computers are things we have to deal with everyday. Especially the internet is becoming more and more important for nearly everybody as it one of the newest and the most forward-looking media of the future. Therefore we need to think about some good aspects of how this medium influences us and what impacts it has on our social behavior. Big
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Total Quality Management and Materials Management Introduction TQM is the way of managing for the future‚ and is far wider in its application than just assuring product or Service quality – it is a way of managing people and business processes to ensure complete customer satisfaction at every stage‚ internally and externally. TQM‚ combined with effective leadership‚ results in an organization doing the right things right‚ first time. The core of TQM is the customer-supplier interfaces‚ both
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interconnectedness in all aspects of life‚ from the cultural to the criminal‚ the financial to the Globalization resulted in both positive and negative effects‚ which is to be addressed accordingly. To begin with‚ globalization has contributed to the world’s economies in many beneficial ways. The advances in science and technology have allowed businesses to easily cross the geographical borders. Due to that companies tend to become more productive and competitive thereby improving the quality of goods‚ services
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Introduction Total Quality Management‚ TQM‚ is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. This management approached originated in the 1950’s and become more popular since the early 1980’s is a description of the culture and attitude inside the organization that let provide customers with products and services that satisfy their needs. It needs quality in all aspects of the company’s operations‚ with processes
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Introduction Toyota is one of the world’s largest automobile manufacturers‚ selling over 9 million models in 2006 on all five continents. A Top 10 Fortune Global 500 enterprise‚ Toyota ranks among the world’s leading global corporations and is proud to be the most admired automaker‚ an achievement the company believes stems from its dedication to customer satisfaction. Toyota has been shaped by a set of values and principles that have their roots in the company’s formative years in Japan. The Toyota
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POSITIVE AND NEGATIVE ASPECTS OF EACH PERSONALITY Personality test is becoming more and more popular in recruitment and selection process of companies and organization. This is due to the fact that it is personality rather than intelligence decides whether a person is suitable for a job or not. According to the Big Five‚ there is a five-factor model of personality‚ which includes five traits: Extraversion‚ Agreeableness‚ Conscien-tiousness‚ Neuroticism‚ and Openness to experience. It is important
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