career. TABLE OF CONTENTS ACKNOWLEDGEMENT 2 ABSTRACT: 4 INTRODUCTION: 5 LITERATURE REVIEW: 5 OBJECTIVES: 10 RESEARCH METHODOLOGY: 10 DATA ANALYSIS: 12 FINDINGS: 35 CONCLUSION: 35 LIMITATIONS: 35 QUESTIONNAIRE 36 REFERENCES: 39 STRESS IN CALL CENTER SALES ABSTRACT: The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing
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STRESS MANAGEMENT IN A WORKING ENVIRONMENT Stress is a perceptional phenomenon resulting from a comparison between the demand on a person and his ability to cope. An imbalance in this mechanism‚ when coping is important‚ gives rise to the experience of stress‚ and to the stress response (Cox‚ 1978:25). This transactional view highlights the importance of perception and the relationship of the individual to the environment (i.e.‚ work setting). If there is an improper fit between the individual
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Does Stress Affect the Physical Body? Stress is a term that is highly difficult when it comes to defining it. Scientists say the term itself defies its definition. There are many ways in which stress can be defined as; the difficult part is to know which definition you are looking for. Hans Selye‚ a Hungarian endocrinologist‚ is the man who discovered the theory of stress. Selye defines stress as‚ "the non-specific response of the body to any demand for change (Goldberg‚ The Effect of Stress on Your
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Stress on Students Every person in this world experiences some level of stress. Workers feel the stress of keeping their jobs‚ parents feel the stress of educating and teaching manners to their children‚ and students face many different kinds of stresses. The present education systems in universities have become very complex. It requires more of practical work than by hearting the matter from books or academic papers. This also requires a lot of time and energy from the students‚ and so students
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Advantage of Taking a Stress Management Class Unfortunately‚ stress is a very normal part of everyday life for most of us. Stress can both be positive and negative. Leaving negative stress to chance‚ you will encounter serious health problems. Although stress is commonplace‚ it is far from healthy. Stress management professionals in the industry will recommend stress management classes as a means to better health and wellbeing. Stress management classes are available through employers and health
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Acute Stress Response Cheryl Welch Liberty University Abstract The purpose of this paper is to define and explain the acute stress response and acute stress disorder. Clarify the differences between the two conditions and offer review of treatments and symptoms associated with both. Therapies and interventions are reviewed and explored for effectiveness in resolving symptoms and preventing post-traumatic stress disorder. The acute stress response (ASR) refers to psychological and physiological
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Conceptual Framework of Stress Stress is a normal component of the body‘s response to demands that are placed on it. When we are frightened or angry‚ the body responds to this stress with a number of physical reactions that prepare it for action. Factors that trigger this stress response are known as stressors. Stressors are encountered in almost every aspect of our lives. Excess stress‚ or distress‚ has been identified as an important factor in many types of illness. Occupational stress is often the combined
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Stress affects each of the five dimensions of health: physical‚ mental‚ emotional‚ social‚ and spiritual. Examples of "distressors" (negative stressors) that children and adolescents may confront within these dimensions include: illness‚ injury‚ inadequate nutrition‚ and low levels of physical fitness (physical dimension); pressures to excel in academic and extracurricular activities‚ depression‚ and anxiety (mental/emotional dimension); relational issues‚ peer pressure‚ and dysfunctional family
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Stress has been defined as “the negative feelings that occurs when an individual feel unable to cope with the demands placed upon them by their environment” (Lazarus and Folkman‚ 1984). Stress is a thing that is experienced by everyone at some stage of their life. College students represent a group which is particularly sensitive to stress. The transition into college life from a school setting can be challenging for some people. The transition involves moving from top dog to the lowest position
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ones that you give value that sometimes contribute to your stress. There are lots of stressors and problems to mention and there’s something always comes in to our mind “how can we manage it?” “How can I manage stress? Stress is a normal and expected part of our lives‚ but it’s not a part we always know how to deal with. We learn how to handle stressful situations by watching our parents and peers as we grow up. If we didn’t have positive coping modeled for us‚ it may make it harder to handle even
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