Hochschule Bremen School of International Business - HBSIB University of Applied Sciences Herr Prof. Dr. Ulrich ROHR MBA in Global Management OUTSOURCING HUMAN RESOURCES ACTIVITIES OF A MULTINATIONAL COMPANY IN EUROPE Master Thesis 31st July 2003 Ms. Mathilde RENAUX & Mr. Eloi MALTA-BEY First reader: Herr Prof. Dr. Karlheinz SCHWUCHOW – HBSIB – Bremen‚ Germany Second reader: Herr Prof. Dr. Werner VOIGT – UPAEP – Puebla‚ Mexico Directed by Mrs. Dominique CALMANT Director of Human
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Beyond the hype about transformation — there’s some real work being delivered that makes the case for business transformation outsourcing TELECOM EQUIPMENT PROVIDER improved inventory accuracy by 25 percent with approximately $7.9 million worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90 percent from 28 days to only two‚ freeing capacity by 50 percent and improving customer satisfaction. A leading auto manufacturer streamlined organization structure across
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IBM Business Consulting Services Automotive business transformation outsourcing Accelerating change to gain competitive ground An executive brief ibm.com/bcs Contents 1 2 3 4 Introduction The IBM Global CEO Study 20041 found that CEOs are facing a turning point in the business environment‚ generating a new set of challenges for them and the organizations they lead. The key challenges dominating their agendas are: • Driving revenue growth through product differentiation or by attacking
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Table of Contents Introduction .pg 3 Outsourcing .pg 3 Homesourcing ..pg 5 Farmshoring .pg 6 Conclusion . ..pg 7 References ...pg 8 Outsourcing: Problems and Solutions Introduction As today’s young adults are graduating from high school and college‚ what is one of their first choices? Where are they going to get a job? Some of today’s big jobs are being taken
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Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
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activities as it enables us to make appropriate decisions concerning our lives and careers. Outsourcing is the contracting of other functions of a company that are not core in order to create more time‚ resources‚ personnel and facilities for activities that are core to the company. A decision to outsource is very important to any organization because it might make a company achieve success or fail. Outsourcing is therefore an important part
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CHAPTER 1 Business Process Outsourcings Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally‚ this was associated with manufacturing firms‚ such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context‚ it is primarily used to refer to the outsourcing of services. BPO is typically categorized
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Outsourcing Jobs Outsourcing is a lucrative option for many industrial and manufacturing companies‚ but the repercussions affect more than just profit margins. Many companies expand their reach to lesser developed countries in hopes of cutting down costs on overhead and employee wages. These companies do not take into account that‚ while doing so‚ they have a negative impact on unemployment ratings‚ the foundation of one-income households‚ contribute to the decimation of manufacturing based towns
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Outsourcing: There are several definitions for outsourcing; the one of its from the Handbook of Outsourcing and Offshoring written by Ilan Oshri‚ “Outsourcing is defined as contracting with a third-party provider for the management and completion of a certain amount of work‚ for a specified length of time‚ cost and level of service.” (Oshri‚ 2011 p.7) Outsourcing have many different types of engagements ( offshore outsorcing‚near shoring‚ captive offshoring) (Oshri‚ 2011). Offshoring:
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What are the advantages and disadvantages to outsourcing in the global marketplace? In these times of great globalization where many countries have erased their borders when it comes to trade outsourcing has become an option for many companies. Whether or not to outsource is a key question that companies must consider. According to the Pros and Cons of Outsourcing‚ “The decision to outsource or not is a matter of finding the right balance-the balance between managing labor costs‚ workflow‚ employee
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