INDIAN INSTITUTE OF MANAGEMENT LUCKNOW Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis
Premium Customer service Customer Sales
literature review of performance appraisal methods 1 2.1 Graphic rating scales 1 2.2 Management by objectives (MBO) 2 2.3 Critical incidents 4 2.4 Ranking 5 3. Applications to XXX Company and ABC clubhouse 6 4. Recommendation 8 5. Conclusion 9 References 10 Appendix 12 Appendix A: Graphical rating scale form 12 Appendix B: MBO appraisal form 17 Appendix C: Critical incident reporting form 19 Appendix D: Ranking appraisal form 21
Premium Performance appraisal Human resource management Performance management
The Environment of Employee Benefits The overall employee benefits spectrum is in a constant state of change. These changes are a result of new governmental regulations‚ rising costs of medical care and benefits‚ and new benefit options. In 2014‚ the Affordable Care Act was implemented and changed the scope of health care benefits as a whole. The ACA aims to reform national healthcare and give more people access to affordable healthcare. The overall goal of the act is to cover all people
Premium Employee benefit Health care Health
Citibank : Performance Evaluation “Performance management is about creating relationships and ensuring i l i hi d i effective communication Its about focusing on what organisations‚ managers and team members need to dt b dt succeed” - Robert Bacal Performance Management Why do even best of great strategies fail? A study of 275 professional portfolio managers reported that the ability to execute strategy was more important than the quality of the strategy itself (“Measures That Matter‚”
Premium Strategy Strategic planning Management
CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
Premium Balanced scorecard Strategic management Management
and employee involvement. Human Resource Management is highly valued in today‟s world of rapid growing and expansion where coping up with the fast changing surroundings is unavoidable. Organization having a dream of delivering the best in their selected area along with getting the optimum return cannot visualize their roadmap without valuing their own people. This valuation takes place with the proper implementation of HRM. There are many aspects of HRM and our concerned one is „Performance Appraisal”
Premium Human resource management
SHAHNAZ HUSAIN HERBAL PRODUCT INTRODUCTION: Shahnaz Husain is one of India’s most successful women entrepreneurs. Her company‚ Shahnaz Husain Herbals is one of the largest manufacturers of herbal products in the world. It formulates and markets over 400 products for various beauty and health needs. The Making of an Entrepreneur: Shahnaz Husain belongs to a royal Muslim family which migrated from Samarkhand to India before India’s independence. She thus had the advantage of growing up in a traditional
Premium Brand India Branding
than once‚ I do not recall ever receiving an actual performance evaluation experience. Most of the time I would either get an appraisal or a complaint by my fellow coworkers or supervisor. During my employments in the hospital‚ I only worked there for a couple of months. Despite having worked at a private practice for a year and a half‚ I never received a performance evaluation experience. However‚ as a student‚ I have undergone performance evaluation experiences while participating in some of the SONA
Premium Psychology Education Learning
One of the most important decisions comes when having to select an employee to fill a job vacancy. In the current labor market‚ highly qualified applicants are scarce and‚ among the existent ones‚ it is hard to spot the ideal candidate. Sometimes it is so urgent that a position be filled‚ that a person may win the job by default‚ or sloppy selection criteria may be applied. A "quick fix" may ease workload for a while‚ but it might prove lethal for the business viability itself in the long run. Therefore
Premium Interview Employment Recruitment
PERFROMANCE APPRAISAL IN POLICE FORCE Jyotirmaya Satpathy‚ PhD‚ D Litt Post-Doctoral Fellow (Economics) Berhampur University‚ Odisha‚ India ABSTRACT Performance appraisal is a systematic measurement of the ratee’s traits‚ performance and his contribution to the organisation. It reflects administrative and operational needs as well as development of the ratee. The main aim is to achieve specific job criterion and realization of the potential. It emphasizes the inter-relationship between efforts
Premium Police Constable Management