Submission of “Case 24 Best Buy Co. Inc.: Sustainable Customer Centricity Model?” Abstract Best buy Co. Headquartered in Richfield‚ Minnesota‚ was a specialty retailer of consumer electronics. It operated over 1‚100 stores in the US‚ accounting for 19% of the market. With approximately 155‚000 employees‚ it also operated over 2‚800 stores in Canada‚ Mexico‚ China and Turkey. The company’s subsidiaries included Geek Squad‚ Magnolia Audio Videos‚ and Pacific Sales. In Canada‚ best buy operated under
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Tatiana Ionita Best Buy Case Analysis BA 3101/ Professor Monos 2/24/15 Best Buy faces three eminent problems: revenue decline‚ net profit loss‚ and poor cash flows. Revenue fell 2.4% in 2011‚ losing $1.23 billion in 2011. Net profit shrank in the fiscal year 2012 to 1.23 million from a net profit of 1.27 million in 2011‚ or loss of $3.36 per share. Best Buy’s cash flow decreased from $2.2 million in 2010‚ to $1.9 million in 2011. This report will conduct a situational analysis for causes of revenue
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Place The Best Buy website do not currently need any major changes. The website as it is‚ is already easy to use and has an appealing interface. I suggest that the website add a new tab for all new available products to attract technology savvy customers to their website. To stay competitive online‚ Best Buy should offer at least free shipping whenever is possible. Such a perk should be offered for all new customers‚ for those who buy new products and all products priced over a a certain price
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quality‚ customer service‚ product selection‚ or other product or service attributes: - I believe that some of the actions that Best Buy took to gain sales and market share were: TV advertising‚ competitive marketing in the television industry and holiday season‚ mobile phone promotion‚ online marketing and the push of sales in the international market such as Best Buy in Canada. Along with that they have made a brand out of the “Geek Squad” by making customer service a more personal service that
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leverage their ability to reach a national audience. This type of power has given retailers such as Apple‚ Sony‚ Target‚ Walmart‚ Radio Shack and Best Buy tremendous revenues that will influence potential shareholders. When
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Question #1 Best Buy Co.‚ Inc. has become the leading international specialty retailer of consumer electronics. In order to determine its success within the consumer electronics retail industry and the overall business industry‚ we have to dissect several factors associated with the firm ’s external environment‚ which include its macro environment and the industry environment and its competitors analyses‚ which identifies the firm’s threats and opportunities. Within the macro environment‚ such
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Abstract After acquiring a stake in Five Star‚ a retailer of appliances and electronics in China‚ Best Buy’s VP John Noble is responsible for launching a dual brand strategy to China as he did in Canada back in 2002. The plan was to open three stores in less than two years in China while Five Star was planning on opening 25 additional stores. Entering China would prove to be much more difficult than neighboring Canada as a country with 1.3 billion consumers which is a lot of people to please.
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Frontline manager II. Statement of the Problem: Best buy was the leading electronics retailer in the United States. Through the years‚ it grew through a combination of store openings‚ geographical expansion and concept acquisitions. It adapted a new business model called Customer Centricity. Now‚ how would Best Buy be able to maintain the sustainability of its new business model? III. Case Objectives: To identify the points that will help Best Buy maintain the sustainability of its business
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is leading the company in the right direction to grow competitively and profitably. Best Buy’s 2004 Financial Results (B: 3.0) demonstrate that since its implementation‚ profit margins have grown 2.3% from the prior year. However‚ there are intangible obstacles that hinder the execution of the strategy in the long-term‚ and give opportunity to growing competitors such as Wal-mart and Dell (A: 4.0) to replace Best Buy as a market leader in consumer electronics. ISSUES Strategic Decision-Making is
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