QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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____ 6. Which of the following prohibits discrimination based on marital status? a.|The Civil Rights Act of 1964| b.|State civil rights laws| c.|The Americans with Disabilities Act| d.|The Fourteenth Amendment to the Constitution| ____ 7. A hotel has a policy that requires a person who
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categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market‚ with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests‚ the old phrase‚ “you get what you pay for‚” can certainly be applied to the various Marriott hotels. Within the seven
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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A marketing plan on Raffles Hotel 1 1. Introduction 1 2. Brief company overview 2 3. External audit 2 3.1 The macro-environment analysis with PESTE method 2 3.2 The industry dynamics analysis with Porter’s five forces 3 3.3 The evaluation of key successful factors of external factor 4 4. Internal audit 5 4.1 Raffles’ strategic segmentation 5 4.2 Raffles’ market positioning 6 4.3 Strengths-weaknesses analysis of current resources and competences 7 4.4 Value chain and
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World Business Council for Sustainable Development Case Study 2007 Ledesma Local Supplier Development Program Ledesma’s Local Supplier Development Program aims to strengthen job-creation in and the economic development of the province of Jujuy‚ in Argentina‚ and particularly in the area where its employees live. In doing so‚ the company designed a program in which the growth of local suppliers could also provide benefits for the company. In this way‚ the sustainability of the program
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group. 12 12 The luxury Brands Waldorf Astoria and Conrad 12 Extraordinary places. A singular experience. 12 The luxury of being yourself®. 13 The business class hotel Hilton Hotels and Resorts and DoubleTree 14 The global leader of hospitality. 14 Where the little things mean everything. 14 All suites hotel 15 More reasons to stay. 15 We speak success. 16 We love having you here®. 16 Be at home. 17 Extended Stay suites 17 Be at home. 17 Vacations 18 This is the
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millions of dollars in advertising‚ behind the scenes‚ workers who manufacture its products still earn the bare minimum. In the last three years‚ China Labor Watch (CLW) has been monitoring the conditions of PUMA’s suppliers in China. During an investigation on Taiway Sports Ltd.‚ a supplier that “has enjoyed an “A” ranking for years now” according to PUMA’s 2005/2006 Sustainability Report‚ CLW has found deplorable conditions. Conveniently‚ on March 19th‚ after CLW notified PUMA about Taiway’s conditions
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www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
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Wal-Mart ’s Chinese Suppliers Bill Reagor Mid-Continent University International Business Week Two MGT 6013 Dr. Sila Tuju 5/3/2012 Wal-Mart ’s Chinese Suppliers Question One Is it legitimate for an enterprise like Wal-Mart to demand that its suppliers adhere to a code of ethics? What are the benefits of this practice to Wal-Mart? What are the cost? Wal-Mart is the world’s largest retailer‚ and with that distinction there is an obligation to act as an example to the
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