SUPER SERVICE! A two day training programme for Junior Customer Service Officers Table of Contents Day One Agenda Icebreaker : Marooned Session One : Course Introduction Session Two : The Heart of the Matter - Giver or Taker - Connecting Heart and Soul - Presentation and Debrief - Positive Energy Session Three : Serving Up Your Best - Characteristics
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heavy unnecessary investments in working capital that would have a negative effect on company’s profitability. Efforts to improve the working capital efficiency were met with stiff resistance from various quarters‚ but finally yielded results. The case study discusses the measures taken to improve the working capital and cost management performance‚ and how with concerted efforts the management turned around a highly inefficient working capital management into one of the most efficient in the
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Case Study A Power Play for Howard Student Name University SubjectCase Study: A Power Play for Howard As a sophomore during the 1995-96 NBA season‚ Juwan Howard posted superstar-like numbers for the Washington Bullets. The fifth pick in the 1994 NBA Rookie Draft was immediately courted by many teams as he was about to be a free agent in the 1996-1997 season. Although publicly stating he wanted to stay with the Bullets‚ Howard and his agent‚ David Falk‚ were not attracted to the team’s
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making units in Pakistan as well as in the US and their interaction in the light of Waltz’s “Levels of Analysis”. Keeping Pakistan and its army’s approach towards India in view‚ neighbouring relations are based on the norms of survival‚ jealousy‚ power‚ identity‚ and comparison. Therefore‚ the realist school of thought and Kenneth Waltz’s “Levels of Analysis” are applied to the South Asian regional foreign and security policy paradigm as well as the Pakistan Army’s relationship with the US policy-makers
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Train industry was one of the most important industries in the modern human culture since it was a very useful way to transport goods and people‚ which was the concern of many scientists in the last 2000 years. Matthew Murray and George Stephenson made great contributions in the train industry. Matthew invented the first steam powered locomotive train while George came up with the idea of coal transporting trains. Old trains were depending on steam for power. In 1829‚ the Rocket was the first steam
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Making a Model Maglev Train Magnetically levitating (Maglev) trains use electromagnetic force to lift the train above the tracks. This system greatly reduces wear because there are few moving parts that carry heavy loads. It’s also more fuel efficient‚ since the energy needed to overcome friction is greatly reduced. Although maglev technology is still in its experimental stages‚ many engineers believe it will become the standard for mass transit systems over the next 100 years. This project
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The courts enforce a liquidated damages clause even if the final result of a case seem to be not fair for any of the parties. This is because of the set out they have agreed on in a contract. However‚ the courts will not enforce a bargain that leads to a penalty. The liability of proving that a clause is a penalty is dependent on the person trying to deny the liquidated damages application. Therefore‚ there are indicators and teste for a penalty in law. The test for penalty is known as the Dunlop
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Table 1 Bullet trains in India: pros and cons While the country seemed excited when Prime Minister Narendra Modi announced a diamond quadrilateral of bullet trains to connect the four major cities of Mumbai‚ Delhi‚ Kolkata and Chennai in his venture called “Smart cities” project‚ critics have a lot to say. There are reasons to be happy about this project and there are reasons that drive us to ponder if this is the first priority of a nation with majority of its population below poverty line. Let
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Case study on Pastizzi café Pty Ltd v Hossain (No 4) NSWSC 808 (28 July 2011) There are some Certain legal issues which are critically involved in this case the decision regarding this case usually came from the supreme court of new south wales. 1. It has been observed that there has been contravention of non observance by the offender by discarding the prosecutor out from the building regarding the profit and loss account and goodwill of the company. 2. It has been observed that the
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given under Schedule 2 of the CCR where point (l) says that‚ “where a right to cancel exists‚ the conditions‚ time limit and procedures for exercising that right in accordance with regulations 27 to 38 are to be provided.” Thus‚ Tina Electronics Europe Ltd. was required to inform Jammie of the conditions under which he can terminate the contract. They were also required to inform him that he had fourteen days to cancel his order even after delivery and acceptance of the mobile. The seller was also required
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