Accommodation Management Staffing The housekeeping department of a hotel is responsible for ‘cleanliness‚ maintenance‚ aesthetic upkeep of rooms‚ public areas‚ back areas and surroundings.’ The department is not always given the respect it is due in terms of work load‚ the size of which can be estimated by the fact the department often employs the largest workforce. There are a variety of areas the housekeeping department must manage‚ the following table taken from Hotel Housekeeping Operations and Management
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LPRE-OPENING CONTROL CHECK LIST BASIC STANDARD HOTEL: XX XX DATE: Mai-BS (Thailand) Company Limited Chamnan Phenjati‚ 25th Floor‚ 65/213; Pharam 9 Road‚ Huay Kwang‚ Bangkok 10310‚ Thailand KEYS OW CE EC EX FC FB FO GM P PM PRO S&M ALL = = = = = = = = = = = = = Owner Chief Engineer Executive Chef Executive Housekeeper Financial Controller Food and Beverage Manager Front office Manager General Manager Personnel Manager Purchasing Manager Public Relation Officer Sales Manager ALL CONCERNED
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such as whether they are pregnant or aged under 18; talked to the client company and agreed issues such as: - lines and frequency of communication between the cleaning company and the client company; - the client company’s own standard of housekeeping‚ eg clear walkways‚ spills cleared up immediately etc; - facilities and equipment available to the cleaners‚ including the amount of storage space available‚ location of sinks and taps etc; - the system for reporting near-miss accidents
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Housekeeping and Food and Beverage Department Long after prelims and midterms week have ended‚ pre-finals and finals have taken its way to its last. Since the first two months of discussing the topics covered by the course subject THM 56 with the descriptive title of Hospitality Management & Operational Management/ Introduction to HRM‚ I have come to know lots of information pertaining to running and operating a hotel in a competitive tourism industry from its organization to its administration
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I. HOUSEKEEPING ORGANIZATION Objectives: • To be familiar in the organization of housekeeping. • To know the specific job or task of each position in the organization. • To know what job that fits based on the skills one possesses. Definition of Terms Assistant Housekeeper - The assistant housekeeper usually reports to the executive housekeeper. In hotels where an additional senior position of deputy housekeeper exists‚ the assistant housekeepers
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Operations I CHM Page 11 HOUSEKEEPING ORGANIZATION CHART - 200 - 300 ROOMS (MEDIUM HOTEL) EXECUTIVE HOUSEKEEPER DESK COORDINATOR EX. ASST HK ROOMS EX.ASST HK PUBLIC AREA LAUNDRY HORTICULTURE PAINTER POLISHER CARPENTER PEST CONTROL HOUSEKEEPING SUPERVISOR HOUSEKEEPING SUPERVISOR LAUNDRY AND UNIFORM ROOM SUPERVISOR HK ATTENDANTS (FLORIST) (GARDENER) HK ATTENDANTS HK ATTENDANTS HK ATTENDANTS A ccommodation Operations I CHM Page 12 HOUSEKEEPING ORGANIZATION CHART -
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1. Define Housekeeping Department. housekeeping departments can be considered hotel ambassadors because of their dedication and responsibility in maintaining the hotel’s image. Housekeeping performs detailed work in guest rooms and hotel areas to provide a clean‚ comfortable environment for hotel Hotel guests to enjoy. Through cleaning and organizing public spaces‚ housekeeping departments ensure that what the guests see and experience result in a positive impression of the property. http://www
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CORE COMPETENCIES UNIT OF COMPETENCY: PROVIDE HOUSEKEEPING SERVICES TO GUESTS UNIT CODE : TRS512307 UNIT DESCRIPTOR : This unit of competency deals with the skills and knowledge required to provide a range of general housekeeping services to guests. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables 1. Handle housekeeping requests 1 Requests are handled in a polite and friendly manner in accordance with the establishment’s
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There are many departments in a hotel‚ for an example‚ housekeeping department‚ front office department‚ engineering department‚ accounting department‚ safety and security department and food and beverage department. It is important to collect‚ store data and information that is related to the activities that involves managing and controlling their facilities regardless of the style‚ size and location of the hotel. The definition of inter-relationship is two or more things or people are connected
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Cleans Rugs‚ Draperies and Carpeting On an average work day‚ housekeeping workers perform the job duty of carpet cleaning in various hotel rooms as the need arises. In additional to using professional vacuum cleaners‚ carpet-cleaning products and other cleaning tools‚ housekeeping workers will also remove rugs from a hotel room and clean them out completely. All draperies included in the hotel room will also be cleaned by the housekeeping staff with brushes and other utensils. Empties Wastebaskets
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